Deputy Head Housekeeper in City of Westminster

Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge?

To support the Head Housekeeper in overseeing all housekeeping operations, ensure consistently high room and public area standards, drive guest satisfaction, manage team performance, and uphold Marriott brand standards throughout the department.

• Oversee daily operations of guest rooms, public areas, laundry, linen room, and back‑of‑house cleaning.
• Assist Head Housekeeper with managing hotel pre‑opening, room setup in accordance with brand standards.
• Assist Head Housekeeper with managing the coordination of the OSE orders for all hotel guest bedrooms.
• Assist Head Housekeeper in creating Housekeeping SOP standards for all new rooms.
• Ensure all rooms and public spaces meet Marriott’s Cleanliness Standards, SOPs, and brand audit requirements.
• Conduct routine room inspections, public area checks, and deep cleaning schedules.
• Coordinate with Front Office and Maintenance on room readiness, maintenance issues, and VIP room preparations.
• Lead and supervise housekeeping supervisors, room attendants, public area cleaners, and linen attendants.
• Ensure guest rooms are cleaned to perfection and delivered on time, especially for VIP guests.
• Handle guest complaints related to cleanliness, lost items, room amenities, or laundry issues professionally.
• Manage inventory of linens, guest supplies, cleaning materials, chemicals, and amenities.
• Assist in controlling departmental budget, reducing wastage, and maintaining cost‑effective operations.
• Implement sustainable programs such as linen reuse, energy and water efficiency, and environmental cleaning chemicals.

• Proven track record of a minimum of 3 years in a housekeeping management role in 4* hotels in London.
• Passion for delivering exceptional guest service and personalised experiences.
• Strong knowledge of hotel operations, service flow, guest journey, brand standards, and SOPs.
• Ability to manage budgets, forecasting, payroll costs, P&L reviews, inventory control, and vendor coordination.
• Deep understanding of health & safety and COSHH.
• Strong people management, delegation, and decision‑making abilities.
• Experience in conflict resolution, disciplinary procedures, and employee engagement.
• Handles high‑demand periods, guest issues, or emergencies with confidence.
• Results‑driven, with operational attention to detail.
• A natural leader with the ability to inspire and develop a high‑performing team.

• Competitive salary with an incentive scheme.
• Discounts on hotel rooms and food and beverage worldwide.
• Learning and development opportunities.
• Recommend a friend bonus.
• Wage stream financial wellbeing program.
• Recognition programs.
• Wellbeing programs.
• Free meals whilst on duty.
• Employee assistance programme.
• 31 days paid holiday per year (inclusive of bank holidays).
• Team building events.
• Monthly Employee Appreciation Lunch.
• Paid birthday off.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment.