At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a vibrant hotel setting.
- Company: Join the eclectic Hyde & Seek, part of Marriott’s Tribute portfolio, opening Autumn 2026.
- Benefits: Enjoy competitive salary, global discounts, free meals, and 31 days paid holiday.
- Other info: Exciting opportunities for personal growth and team-building events await you!
- Why this job: Be part of a creative environment that celebrates individuality and connection.
- Qualifications: 2+ years in guest services, with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge?
Key Responsibilities:
- Support the Front Office Manager in delivering smooth, efficient, and high-quality guest services across all touchpoints of the hotel.
- Oversee daily front office operations, ensuring consistent service standards and a seamless guest journey from arrival to departure.
- Lead by example on the floor, supporting the team to deliver warm, professional, and personalised guest interactions.
- Handle guest feedback, complaints, and service recovery with confidence, empathy, and a solution-focused approach.
- Monitor service standards across reception and lobby areas, ensuring the hotel presentation always reflects brand expectations.
- Coordinate closely with Housekeeping, Maintenance, and F&B teams to ensure operational alignment and guest satisfaction.
- Support and develop front office team members through coaching, feedback, and on-shift leadership.
- Maintain strong attention to detail in reporting, guest profiles, and operational processes.
- Represent Hyde and Seek Hotel with professionalism, authority, and genuine care for the guest experience.
About You:
- Minimum 2 years’ experience in a Guest Service in hotel industry, London experience is desirable.
- Strong understanding of Front Office operations, with a hands-on, detail-driven, and guest-focused approach.
- Confident leader who can support, guide, and motivate a team while maintaining high service standards.
- Positive, curious, and open-minded, with a collaborative approach to teamwork and problem-solving.
- Naturally proactive, with the ability to anticipate guest needs and elevate the overall guest experience.
- Excellent attention to detail, particularly in service delivery, reporting, and operational consistency.
- A strong communicator who remains calm and professional in fast-paced or challenging situations.
- A true ambassador for Hyde and Seek Hotel, bringing personality, creativity, and pride to everything you do.
Benefits:
- Competitive salary
- Discounts on hotel rooms and food and beverage worldwide
- Learning and development opportunities
- Recommend a friend bonus
- Recognition programs
- Wellbeing programs
- Free meals whilst on duty
- Employee assistance programme
- 31 days paid holiday per year (inclusive of bank holidays)
- Paid birthday off
- Team building events, Monthly Employee Appreciation Lunch and so much more!
If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).
Guest Services Manager employer: HS-Front of House
Hyde & Seek is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in a creative environment. With a focus on employee growth through learning opportunities and recognition programs, team members enjoy competitive salaries, generous holiday allowances, and unique perks like free meals and discounts worldwide. Joining our team means being part of a boutique hotel experience that values individuality and connection, making every day at work a chance to create memorable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hyde & Seek's vibe. Check out their social media and website to see how they engage with guests and what makes them unique. This will help you connect your experience to their values.
✨Tip Number 2
Practice your guest interaction skills! Since the role is all about creating memorable moments, think of examples from your past where you’ve gone above and beyond for guests. Be ready to share these stories during your interview to showcase your passion for service.
✨Tip Number 3
Show off your leadership style! As a Guest Services Manager, you'll need to inspire your team. Think about how you can demonstrate your ability to motivate and support others. Maybe even prepare a few ideas on how you’d lead the front office team at Hyde & Seek.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind as they make their decision.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest services and what makes you unique.
Tailor Your Experience:Make sure to highlight your relevant experience in the hotel industry, especially any roles that involved front office operations. We love seeing how your background aligns with our vision at Hyde & Seek!
Be Detail-Oriented:Pay close attention to the details in your application. Whether it’s spelling, grammar, or ensuring you’ve addressed all the key responsibilities, a polished application shows us you care about quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hyde & Seek!
How to prepare for a job interview at HS-Front of House
✨Know the Brand
Before your interview, dive deep into Hyde & Seek's unique vibe. Understand their blend of Victorian refinement and bohemian spirit. This will help you connect your personal style and values with what they stand for, showing that you're not just a fit for the role but also for the brand.
✨Showcase Your Leadership Style
As a Guest Services Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or handled guest feedback. Highlight your proactive approach and how you elevate the guest experience through your leadership.
✨Emphasise Problem-Solving Skills
Expect questions about handling challenging situations. Think of specific instances where you've turned a guest complaint into a positive experience. This will demonstrate your empathy and solution-focused mindset, which are crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations and team dynamics. This shows your genuine interest in the role and helps you gauge if the environment aligns with your values. For instance, ask about how they celebrate individuality within the team or how they handle service recovery.
