Night Manager in City of Westminster

Key Responsibilities of the Night Manager:

• Oversee all hotel operations during the night shift, ensuring full compliance with brand standards.
• Serve as the Manager on Duty (MOD) and primary decision-maker for operational issues.
• Monitor lobby, Front Desk, Housekeeping, Security, F&B outlets, and engineering activity to ensure smooth overnight operations.
• Ensure accurate night audit procedures are completed.
• Conduct regular property walks to ensure cleanliness, safety, guest satisfaction, and brand presentation.
• Handle escalated guest issues, complaints, and service recovery.
• Welcome late arrivals and manage early departures, ensuring seamless check-in/out processes.
• Assist guests with requests during nighttime operations.
• Act as the Emergency Response Leader during the night shift.
• Ensure compliance with safety and security procedures, including fire alarms, evacuation protocols, and incident reporting.
• Handle emergencies, disturbances, or incidents.
• Ensure all access points and back-of-house doors are secured.
• Verify and support completion of Night Audit and financial reconciliations.
• Assist with room rate checks, billing accuracy, and revenue controls.
• Review daily reports (occupancy, arrivals, departures, no-shows, overbookings).
• Ensure compliance with cash handling and credit policies.
• Supervise night shift team members (Front Office, Housekeeping).
• Provide coaching, support, and guidance to team members on duty.
• Ensure shift handover documents are completed and communicated effectively to morning leadership.
• Encourage a culture of teamwork, professionalism, and guest-focused service.
• Be an ambassador for sustainability and engage with the local community.

About You:

• Minimum of 3 years’ experience as Night Manager in a hotel.
• Experience handling guest complaints, service recovery, and operational emergencies.
• Strong knowledge of Front Office operations, PMS systems (e.g., Opera), POS systems, and night audit procedures.
• Understanding of housekeeping processes, security protocols, and emergency procedures.
• Basic financial understanding: revenue management principles, billing, and daily reconciliation.
• Professional appearance and positive, approachable personality.
• High level of integrity, honesty, and confidentiality.
• Strong attention to detail and situational awareness.
• Ability to remain calm and composed during emergencies.
• Willingness to work night shifts, weekends, and holidays.

Benefits:

• Competitive salary.
• Discounts on hotel rooms and food and beverage worldwide.
• Learning and development opportunities.
• Recommend a friend bonus.
• Wage stream financial wellbeing programme.
• Recognition programs.
• Free meals whilst on duty.
• Employee assistance programme.
• 31 days paid holiday per year (inclusive of bank holidays).
• Team building events.
• Monthly Employee Appreciation Lunch.
• Paid birthday off.

Equal Opportunity Employment:

The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010). In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.