At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a vibrant hotel setting.
- Company: Join the eclectic Hyde & Seek, part of Marriott’s Tribute portfolio, opening Autumn 2026.
- Benefits: Enjoy competitive salary, global discounts, paid holidays, and wellness programmes.
- Other info: Exciting opportunities for personal growth and team-building events await!
- Why this job: Be part of a creative environment that celebrates individuality and connection.
- Qualifications: 2+ years in guest services, with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge?
Key Responsibilities
- Support the Front Office Manager in delivering smooth, efficient, and high-quality guest services across all touchpoints of the hotel.
- Oversee daily front office operations, ensuring consistent service standards and a seamless guest journey from arrival to departure.
- Lead by example on the floor, supporting the team to deliver warm, professional, and personalised guest interactions.
- Handle guest feedback, complaints, and service recovery with confidence, empathy, and a solution-focused approach.
- Monitor service standards across reception and lobby areas, ensuring the hotel presentation always reflects brand expectations.
- Coordinate closely with Housekeeping, Maintenance, and F&B teams to ensure operational alignment and guest satisfaction.
- Support and develop front office team members through coaching, feedback, and on-shift leadership.
- Maintain strong attention to detail in reporting, guest profiles, and operational processes.
- Represent Hyde and Seek Hotel with professionalism, authority, and genuine care for the guest experience.
About You
- Minimum 2 years’ experience in a Guest Service in hotel industry, London experience is desirable.
- Strong understanding of Front Office operations, with a hands-on, detail-driven, and guest-focused approach.
- Confident leader who can support, guide, and motivate a team while maintaining high service standards.
- Positive, curious, and open-minded, with a collaborative approach to teamwork and problem-solving.
- Naturally proactive, with the ability to anticipate guest needs and elevate the overall guest experience.
- Excellent attention to detail, particularly in service delivery, reporting, and operational consistency.
- A strong communicator who remains calm and professional in fast-paced or challenging situations.
- A true ambassador for Hyde and Seek Hotel, bringing personality, creativity, and pride to everything you do.
Benefits
- Competitive salary
- Discounts on hotel rooms and food and beverage worldwide
- Learning and development opportunities
- Recommend a friend bonus
- Recognition programs
- Wellbeing programs
- Free meals whilst on duty
- Employee assistance programme
- 31 days paid holiday per year (inclusive of bank holidays)
- Paid birthday off
- Team building events, Monthly Employee Appreciation Lunch and so much more!
If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).
Guest Services Manager in City of Westminster employer: HS-Front of House
Hyde & Seek is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in a creative environment. With competitive salaries, extensive learning and development opportunities, and a strong emphasis on employee wellbeing, we ensure our team members feel valued and supported. Join us in delivering memorable guest experiences in the heart of London, where individuality and passion are celebrated every day.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager in City of Westminster
✨Tip Number 1
Get to know the company vibe! Before your interview, dive into Hyde & Seek's social media and website. Understanding their unique blend of Victorian charm and bohemian spirit will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your guest interaction skills! Since the role is all about creating memorable moments, think of examples from your past experiences where you've gone above and beyond for guests. This will help you shine during the interview.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you motivate and support your team. Share stories that highlight your ability to lead by example and maintain high service standards, as this is key for the Guest Services Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Hyde & Seek family right from the start!
We think you need these skills to ace Guest Services Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest services and what makes you unique.
Tailor Your Application:Make sure to customise your application to fit the Guest Services Manager role. Highlight your relevant experience in the hotel industry and how it aligns with our values at Hyde & Seek. We love a good match!
Be Specific About Your Experience:Share specific examples from your past roles that demonstrate your skills in guest service and team leadership. We’re looking for those memorable moments where you went above and beyond for guests!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Hyde & Seek.
How to prepare for a job interview at HS-Front of House
✨Know the Brand
Before your interview, dive deep into Hyde & Seek's unique vibe. Understand their blend of Victorian refinement and bohemian spirit. This knowledge will help you connect your experience to their values and show that you're genuinely excited about being part of something extraordinary.
✨Showcase Your Leadership Style
As a Guest Services Manager, you'll need to lead by example. Prepare examples of how you've motivated teams in the past, especially in high-pressure situations. Highlight your ability to maintain service standards while fostering a positive team environment.
✨Anticipate Guest Needs
Think of specific instances where you've gone above and beyond for guests. Be ready to discuss how you can proactively elevate the guest experience at Hyde & Seek. This will demonstrate your understanding of their focus on creating memorable moments.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare to discuss how you've handled guest feedback and complaints with empathy and professionalism. Share examples that showcase your calmness in challenging situations, as this will resonate well with their expectations.
