Assistant Front of House Manager in City of Westminster

Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary.

The Assistant Front of House Manager supports the Front Office Manager in supervising daily front‑of‑house operations to ensure exceptional guest service in accordance with brand standards. Oversees Front Desk, Concierge, Guest Relations, and Night Team. Ensures smooth operations, strong guest satisfaction scores, and a well‑coordinated team environment.

• Oversee daily front office functions: check‑in/check‑out, reservations coordination, cashiering, room assignments, and night audit.
• Ensure all shifts follow SOPs, brand standards, and grooming policies.
• Coordinate with departments such as Housekeeping, Maintenance, and F&B to ensure smooth guest service delivery.
• Monitor lobby appearance, cleanliness, signage, staffing levels, and guest traffic flows.
• Ensure a warm, professional, and efficient welcome and farewell experience for all guests.
• Act as duty manager when required.
• Oversee the Front Office, Concierge, and Guest Relations teams and night team.
• Maintain Marriott Bonvoy loyalty program standards, including elite member recognition, upgrades, and personalised service.
• Champions guest experience and ensures consistent, high‑quality service.
• Anticipates guest needs and takes proactive action.
• Handle guest complaints, service recovery, VIP arrivals, and special requests with professionalism and efficiency.
• Monitor and drive guest satisfaction and ensure continuous improvement.
• Assist with front office budgeting, forecasting, and controlling departmental expenses.
• Monitor and improve upselling revenue, room upgrades, late check‑out charges, and other Front of House revenue streams.
• Ensure proper cash handling, billing accuracy, credit card validation, and night audit approvals.
• Recruit, train, schedule, and supervise front office and guest services staff.
• Conduct coaching, daily briefings, performance reviews, and training programs.
• Encourage a culture of teamwork, professionalism, and guest‑focused service.
• Ensure adherence to brand standards, quality assurance (QA) audits, and local legal requirements.
• Oversee health & safety protocols, lost & found procedures, key control, and data privacy (PCI compliance).
• Collaborate with Sales, Reservations, and Revenue Management for group bookings, corporate accounts, and occupancy forecasts.
• Be an ambassador for sustainability and engage with the local community.

• Proven track record of a minimum of 2 years in an assistant front of house management role in hospitality, London experience is desirable.
• Passion for delivering exceptional guest service and personalised experiences.
• Strong knowledge of hotel operations, service flow, guest journey, brand standards, and SOPs.
• Ability to manage budgets, forecasting, payroll costs, P&L reviews, inventory control, and vendor coordination.
• Deep understanding of health & safety, food safety and other legal compliance.
• Strong people management, delegation, and decision‑making abilities.
• Able to lead multi‑departmental teams, motivate staff, and manage performance.
• Experience in conflict resolution, disciplinary procedures, and employee engagement.
• Handles high‑demand periods, guest issues, and contingency plan with confidence.
• Results‑driven, with operational attention to detail.
• A natural leader with the ability to inspire and develop a high‑performing team.

• Competitive salary with an incentive scheme.
• Discounts on hotel rooms and food and beverage worldwide.
• Learning and development opportunities.
• Recommend a friend bonus.
• Recognition programs.
• Wellbeing programs.
• Free meals whilst on duty.
• Employee assistance programme.
• 31 days paid holiday per year (inclusive of bank holidays).
• Paid birthday off.
• Team building events, Monthly Employee Appreciation Lunch and so much more!

Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment.