Client Support Executive in Sheffield

Client Support Executive (Accreditation Consultant)

Location: Hybrid (2 days Sheffield HQ, 3 days from home)

We are HS Direct, proudly part of the Citation Group. Health and safety accreditation has become essential for any business operating in construction and the related trades. HS Direct is proud to be one of the leading organisations supporting SMEs through this journey. In 2021 alone, we successfully delivered more than 1,000 SSIP accreditations, helping businesses stay compliant and competitive.

As demand continues to grow, we are looking for new team members to join our rapidly expanding accreditation team. HS Direct is known for its energy, ambition and genuinely great people, and we are excited about the skills, ideas and enthusiasm you could bring to our vibrant workplace.

This role is both rewarding in itself and an ideal way to develop the skills and experience for those looking for a career in compliance or health & safety management, opportunities for which will be available within HS Direct and the wider Citation Group.

The role

In this role, you will both manage your own case load and work on a collaborative basis with other members of the team to ensure our service is agile and responsive.

You will maintain records of work undertaken using our CRM systems and support our clients with the use of our proprietary business compliance software to support the accreditation process.

You will support our clients in achieving their chosen accreditation through a combination of:

• Providing advice and guidance on what evidence the client will need to submit.
• Preparing relevant documentation or collating it from sources, including the client themselves or the HS Direct Health & Safety Team.
• Uploading the evidence and supporting information to the relevant accreditation software platform.
• Identify commercial opportunities to support clients through the utilisation of our company and group product offering, whilst thinking proactively about delivering this in a meaningful manner.

About you

You will deliver excellent customer service with strong organisational skills and clear, confident communication. Comfortable using Microsoft Office and multiple software platforms, you take a flexible, solutions-focused approach to problem-solving.

You can manage your own caseload while working collaboratively with colleagues, and are always willing to learn and use available resources. Commercially minded, you naturally spot opportunities to add value and support customers.

Benefits

25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.

Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.

Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.

Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.

Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.