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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues for a dynamic design team.
- Company: Join Ensera Design, a leading consultancy in health innovation.
- Benefits: Enjoy flexible working, private healthcare, and generous leave options.
- Other info: Engaging work culture with regular social events and learning opportunities.
- Why this job: Make a real impact while collaborating with a global team.
- Qualifications: Proficient in Windows 11, Microsoft 365, and IT troubleshooting.
The predicted salary is between 30000 - 35000 ÂŁ per year.
Ensera Design is a world‑class user‑centred innovation and product development consultancy, specialising in the medical and consumer health sectors with offices in Bristol, Colorado and New Jersey. As part of Ensera, we collaborate globally with contract manufacturing facilities in Europe, the USA, and Asia. We are currently seeking an IT Support Engineer to join our team in the Bristol office. In this role you’ll report directly to, and work alongside, the Head of IT to provide ongoing IT support to the design & product development business, whilst also contributing to wider group projects as needed. Occasional travel to other Ensera locations, including Ireland, Poland, and the USA, may be required and some projects could involve evening or weekend work.
About you
Your role is to help keep our team up and running, so a people‑focused, rapid response attitude is essential. Strong communication skills and the ability to explain technical information in clear, everyday terms are vital. You know how to prioritise requests and issues pragmatically as they come in, using your technical knowledge to swiftly diagnose and resolve problems, all while communicating openly and managing expectations effectively. You’ll sometimes work independently and at other times collaborate with members of Ensera’s wider IT team, so having an open‑minded and cooperative approach is crucial. Your attention to detail is exceptional, whether it’s following policies and processes or creating project documentation and training guidelines.
Your skills and experience
Whilst you do not need to meet all of these points, please ensure you meet the majority of them before making an application:
- Essential skills and experience:
- Proficient in managing and troubleshooting Windows 11 OS, Microsoft 365 apps, and cloud services (Azure AD, Exchange, Teams, SharePoint).
- Experience supporting on‑premises hardware, servers, and services.
- Skilled in diagnosing and resolving hardware, software, and connectivity issues, with expertise in Windows and Microsoft 365.
- Understanding of TCP/IP, DNS, DHCP, and VPNs for network troubleshooting and maintenance.
- Experienced in collaborating with external service providers to resolve complex issues and deliver projects.
- Proven track record of driving continuous improvement in IT projects and systems.
- Experienced in deploying, configuring, and testing new software, hardware, and IT infrastructure.
- Skilled in creating user guides, technical documentation, and training colleagues on systems and applications.
- Expertise in data migration with minimal disruption to business operations.
- Proven ability to provide training on common IT issues, new systems, and security best practices.
- Solid understanding of data protection regulations and security best practices.
- Tracking and managing IT assets, ensuring up‑to‑date records.
- Working within the creative, pharmaceutical or manufacturing industry.
- SolidWorks PDM.
- Apple device support, especially MDM software such as Jamf or Mosyle.
- PowerApps/Power BI.
The salary for this role is £30,000 to £35,000, commensurate with the experience of the successful candidate. Please note we ask you to provide your expected salary within the band as part of your application, this helps us understand how you view your experience against the role’s scope.
Benefits:
- Performance‑related company‑wide bonus.
- Flexible hybrid working in line with our core hours (Mon–Thu, 9:30am–12:00pm & 2:00pm–4:00pm; Fri, 9:30am–12:00pm).
- Private healthcare for you and your family.
- Enhanced maternity and paternity leave.
- Salary exchange pension scheme.
- 25 days of annual leave, plus the option to purchase up to one working week and additional days for length of service.
- Access to our Employee Assistance Programme and digital wellbeing platform.
- Cycle to Work & Electric Vehicle Lease schemes.
- Death in service (x4 gross salary).
- Training and development opportunities, including dedicated learning days and regular knowledge‑sharing sessions.
- A free lunch the first Monday of every month alongside our company‑wide meeting.
- Free breakfast every Wednesday, and plenty of opportunities to socialise, including team‑organized activities, summer and Christmas parties, and more.
IT Support Engineer in Bristol employer: HS Design, Inc.
Contact Detail:
HS Design, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Ensera. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and communication style. Practice explaining complex IT concepts in simple terms, just like you would when helping a colleague troubleshoot an issue. This will show that you can connect with non-techies too!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you diagnosed and resolved issues quickly. Being able to share these stories will demonstrate your ability to keep the team running smoothly.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ensera team. Good luck!
We think you need these skills to ace IT Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows 11, Microsoft 365, and any relevant troubleshooting skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can help our team at Ensera. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear language and avoid jargon where possible. We want to see how you can explain technical stuff in everyday terms!
Be Honest About Your Salary Expectations: When asked for your expected salary, be upfront and realistic. This helps us understand your perspective and ensures we're on the same page from the get-go. Remember, it's all part of the process!
How to prepare for a job interview at HS Design, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and cloud services like Azure AD. Be ready to discuss how you've tackled troubleshooting in the past, as this will show your technical prowess and problem-solving skills.
✨Communicate Clearly
Since strong communication is key for this role, practice explaining complex IT concepts in simple terms. You might be asked to describe a technical issue you resolved, so think about how you can break it down for someone without a tech background.
✨Show Your People Skills
This job is all about keeping the team running smoothly, so highlight your people-focused attitude. Prepare examples of how you've prioritised requests and managed expectations in previous roles, showcasing your ability to work both independently and collaboratively.
✨Be Ready for Real-World Scenarios
Expect some situational questions during the interview. Think about common IT issues you've faced and how you resolved them. This will demonstrate your practical experience and readiness to handle challenges that may arise in the role.