At a Glance
- Tasks: Lead client success and operations, ensuring customer satisfaction and team performance.
- Company: Join a fast-growing HRtech start-up shaping the future of HR through technology.
- Benefits: Market-competitive salary, travel opportunities, and invaluable transferable skills.
- Other info: Flexible working hours with a focus on team spirit and growth.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Experience in client success, operations, and strong project management skills.
The predicted salary is between 37800 - 46200 £ per year.
HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships.
You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for:
- Onboarding new clients, managing the delivery process and reporting performance to clients.
- Setting clear goals and expectations and evaluating team performance.
- Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success.
- Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
- Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
Strong project management and process creation skills and strong ability to prioritize are essential. A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup is required. Strong analytical skills and fluency across relevant tools paired with commercial acumen are necessary.
You should have experience in coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing culture. Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business is also important.
Market-competitive compensation and travel opportunities are available as you will be joining our conferences overseas. This role offers invaluable transferable skills, boosting your interpersonal, research, organisation, outreach and project management skills through experience and training.
Monday - Friday we work from our office and do not offer remote work.
Account Manager - Remote/Flexible Working Hours in London employer: HRtechX
HRtechX is an exceptional employer that offers a dynamic and entrepreneurial work environment in the heart of London. As a Remote Email Campaign Specialist, you will have the unique opportunity to take ownership of your projects, work closely with top executives, and experience unlimited growth potential within a rapidly expanding start-up. With a strong focus on employee development and a culture that encourages pushing boundaries, HRtechX is committed to fostering your professional journey while providing competitive compensation and invaluable skills.
