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- Tasks: Lead and mentor the client success team while ensuring top-notch service delivery.
- Company: Join HRtechX, a leading HRtech community driving innovation in the industry.
- Benefits: Enjoy market-competitive pay, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a fast-growing start-up with a vibrant, diverse culture.
- Qualifications: 5+ years in leadership roles, strong project management skills, and a passion for people.
- Other info: This role reports directly to the Founder/CEO and offers a chance to shape company strategy.
The predicted salary is between 48000 - 72000 £ per year.
HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships.
Please make sure you read the following details carefully before making any applications.
HRtechX is part of United Media ( ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
Context for the Role
Youll have the chance to shape and execute the company\’s client success strategy, collaborate with talented teams, and make a tangible impact on the companys success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company\’s continued expansion. If you\’re passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark.
You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for
Responsibilities
As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.
- Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance.
- Enabling exponential growth and expansion by focusing on whats most important – the customer, and their success.
- Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
- Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
- Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements
- 5+ years of leadership experience in related leadership roles in a fast paced high growth environment
- Strong project management and process creation skills and strong ability to prioritize.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
- Experience in client success / business operations, ideally in a high growth business
- Strong analytical skills and fluency across relevant tools paired with commercial acumen
- Proven success in applying automation to scale operations
- A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business
What the company offers
Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact – Youll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills – boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate
Flexible
Monday – Friday we work from our office and do not offer remote work.
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Head of Client Success at HRtechX (London) employer: HRtechX
Contact Detail:
HRtechX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success at HRtechX (London)
✨Tip Number 1
Network with professionals in the HRtech space. Attend industry events, webinars, and conferences to connect with potential colleagues and clients. Building relationships now can give you a leg up when applying for the Head of Client Success role.
✨Tip Number 2
Familiarise yourself with the latest trends in HR technology. Understanding how technology is shaping the future of HR will not only prepare you for interviews but also demonstrate your passion for the industry.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully managed teams in high-growth environments. Be ready to discuss specific strategies you've implemented to enhance client success and team performance.
✨Tip Number 4
Prepare to discuss your experience with automation and process improvement. Highlight any tools or methodologies you've used to scale operations effectively, as this is crucial for the role at HRtechX.
We think you need these skills to ace Head of Client Success at HRtechX (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience, particularly in client success and operations. Use specific examples that demonstrate your ability to scale teams and drive growth in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for people and your vision for client success. Discuss how your background aligns with HRtechX's mission and how you can contribute to their growth journey.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to inform decisions or improve processes in previous roles. This will demonstrate your commercial acumen and ability to drive results.
Prepare for the Key Question: Be ready to discuss the key components of fostering strong, long-lasting relationships with clients. Think about your past experiences and be prepared to list three key components that you believe are essential for client success.
How to prepare for a job interview at HRtechX
✨Understand the Company Culture
Before your interview, take some time to research HRtechX and its culture. Familiarise yourself with their mission and values, as well as their approach to client success. This will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Leadership Experience
As the Head of Client Success, you'll need to demonstrate your leadership skills. Prepare examples from your past roles where you've successfully led teams, managed projects, or implemented processes that improved client satisfaction and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to client success and team management. Think about challenges you've faced in previous roles and how you overcame them, particularly in high-growth environments.
✨Highlight Your Analytical Skills
Given the emphasis on data-driven decision-making, be ready to discuss how you've used analytics to drive client success in the past. Share specific tools you've used and how your insights led to tangible improvements in client relationships or operational processes.
