Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and shape the client success strategy while managing a high-performing team.
- Company: Join HRtechX, a leading HRtech community driving innovation in the HR industry.
- Benefits: Enjoy market-competitive pay, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a fast-growing startup with a diverse and motivated team.
- Qualifications: 5+ years of leadership experience in a high-growth environment is required.
- Other info: This role is office-based with flexible hours, no remote work available.
The predicted salary is between 43200 - 72000 £ per year.
About us
HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships.
HRtechX is part of United Media ( ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
Context for the Role
You’ll have the chance to shape and execute the company\’s client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company\’s continued expansion. If you\’re passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark.
You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for
Responsibilities
As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.
- Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance.
- Enabling exponential growth and expansion by focusing on what’s most important – the customer, and their success.
- Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
- Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
- Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements
- 5+ years of leadership experience in related leadership roles in a fast paced high growth environment
- Strong project management and process creation skills and strong ability to prioritize.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
- Experience in client success / business operations, ideally in a high growth business
- Strong analytical skills and fluency across relevant tools paired with commercial acumen
- Proven success in applying automation to scale operations
- A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business
What the company offers
Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact – You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills – boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate
Flexible
Monday – Friday we work from our office and do not offer remote work.
#J-18808-Ljbffr
Head of Client Success at HRtechX employer: HRtechX
Contact Detail:
HRtechX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success at HRtechX
✨Tip Number 1
Make sure to showcase your leadership experience in fast-paced environments. Highlight specific examples where you've successfully scaled client success or operations teams, as this is crucial for the Head of Client Success role.
✨Tip Number 2
Demonstrate your analytical skills by discussing how you've used data to drive decisions in previous roles. This will resonate well with HRtechX's focus on performance reporting and client satisfaction.
✨Tip Number 3
Emphasize your passion for people management. Share stories about how you've coached and mentored teams to foster a high-performing culture, which aligns perfectly with the company's values.
✨Tip Number 4
Be prepared to discuss your experience with automation in scaling operations. HRtechX is looking for someone who can implement efficient processes, so showcasing relevant tools and strategies you've used will be beneficial.
We think you need these skills to ace Head of Client Success at HRtechX
Some tips for your application 🫡
Understand the Company Culture: Dive deep into HRtechX's mission and values. Tailor your application to reflect how your personal values align with their focus on client success and innovative technology.
Highlight Relevant Experience: Emphasize your leadership experience in high-growth environments. Provide specific examples of how you've successfully scaled client success or operations teams, showcasing your project management skills.
Showcase Analytical Skills: Demonstrate your analytical abilities by including metrics or outcomes from previous roles. Highlight any experience with automation that led to improved efficiency in client success functions.
Express Passion for People: Convey your enthusiasm for coaching and mentoring teams. Share anecdotes that illustrate your ability to foster a positive team culture and drive performance through collaboration.
How to prepare for a job interview at HRtechX
✨Show Your Passion for Client Success
Make sure to express your enthusiasm for client success and how it aligns with HRtechX's mission. Share specific examples from your past experiences where you successfully led client success initiatives and the impact they had on the business.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've managed teams in high-growth environments. Highlight your experience in mentoring and developing team members, as well as how you foster a collaborative and innovative work culture.
✨Highlight Analytical and Project Management Skills
Be ready to showcase your analytical skills and your ability to prioritize tasks effectively. Discuss any relevant tools you’ve used for project management and how you’ve applied automation to scale operations in previous roles.
✨Understand the Company’s Vision
Research HRtechX and its position in the HR tech landscape. Be prepared to discuss how you can contribute to their growth strategy and what unique insights you can bring to enhance client relationships and operational efficiency.
