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- Tasks: Manage client relationships and ensure exceptional service delivery.
- Company: Join HRtechX, a leading HRtech community driving innovation in the industry.
- Benefits: Enjoy unlimited growth potential, travel opportunities, and an attractive compensation package.
- Why this job: Make a real impact in a start-up environment while building your personal brand.
- Qualifications: Bachelor’s or master’s degree with 3+ years in client management required.
- Other info: Work with global industry leaders and enhance your skills in a dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
HRtechX is a world-leading HRtech community, connecting industry executives, entrepreneurs, and professionals. We are a start-up on a growth journey, helping leaders evolve and create stronger businesses through people and technology. Our goal is to address the challenges and opportunities in HR and HR Tech. We bring together influential executives, investors, and entrepreneurs to share insights on how technology will shape the future of HR and to forge long-lasting partnerships and client relationships.
What we offer you:
- The opportunity to make a real impact - Gain operational experience in a start-up where your work and results are highly tangible and matter to the business.
- Unlimited growth potential - We believe in and have a proven track record of promoting internally.
- Travel opportunities - Join our conferences overseas.
- Invaluable transferable skills - Enhance your interpersonal, organizational, and project management skills through hands-on experience.
- Attractive compensation package.
- Networking opportunities - Build relationships with global industry leaders and grow your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Align with sponsors' expectations before and after sales, ensuring the sales process is feasible.
- Serve as the primary point of contact for clients, from initial planning through event delivery.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM system.
- Provide daily support to sponsors for their registration through our internal systems.
- Build an internal knowledge base and assist with onboarding new clients.
- Collect client feedback post-event to assess satisfaction and identify areas for improvement.
What we expect from you:
- Take ownership of their responsibilities, are proactive, and follow through on commitments.
- Are well-organized, detail-oriented, and capable of structuring and prioritizing their work.
- Hold a bachelor’s or master’s degree with outstanding results.
- Have a UK work permit.
- Learn quickly and adapt to new systems.
- Proficient in CRM software and Google Workspace tools.
- Have 3+ years of experience in client management, account management, or customer success roles.
Client Success Manager at HRtechX employer: HRtechX
Contact Detail:
HRtechX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager at HRtechX
✨Tip Number 1
Familiarise yourself with the HRtech landscape. Understanding the latest trends and technologies in HR will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the HRtech community. Attend relevant events or webinars to connect with industry leaders and gain insights that could be beneficial for your role as a Client Success Manager.
✨Tip Number 3
Showcase your experience with CRM systems. Be prepared to discuss specific examples of how you've used these tools to enhance client relationships and improve service delivery in your previous roles.
✨Tip Number 4
Prepare to discuss your approach to client feedback. Think about how you would collect, analyse, and implement feedback to improve client satisfaction, as this is crucial for the Client Success Manager role.
We think you need these skills to ace Client Success Manager at HRtechX
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, account management, or customer success roles. Emphasise your organisational skills and any experience with CRM software and Google Workspace tools.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've taken ownership in previous positions and how you can contribute to HRtechX's mission.
Showcase Your Understanding of Client Relationships: When answering the question about fostering strong client relationships, provide three key components based on your experience. Be specific and relate them to how they can benefit HRtechX.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Success Manager role.
How to prepare for a job interview at HRtechX
✨Showcase Your Client Management Experience
Be prepared to discuss your previous roles in client management or customer success. Highlight specific examples where you successfully built and maintained client relationships, as this is crucial for the Client Success Manager position.
✨Demonstrate Proactivity
HRtechX values candidates who take ownership of their responsibilities. During the interview, share instances where you took initiative to solve problems or improve processes, showing that you can be proactive in your role.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM software is a requirement, make sure you are comfortable discussing your experience with these tools. Be ready to explain how you've used them to manage client interactions and maintain records effectively.
✨Prepare Questions About Company Culture
As a start-up, HRtechX has a unique culture. Prepare thoughtful questions about their work environment, growth opportunities, and how they support employee development. This shows your genuine interest in becoming part of their team.
