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For Companies At a Glance
- Tasks: Support clients and ensure their success by coordinating with internal teams and managing relationships.
- Company: Join HRtechX, a leading HRtech community driving innovation in the industry.
- Benefits: Enjoy attractive compensation, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a start-up environment while building your personal brand.
- Qualifications: Bachelor's or master's degree, 3+ years in client management, and proficiency in CRM software.
- Other info: Gain invaluable skills and connect with global industry leaders.
The predicted salary is between 36000 - 60000 £ per year.
HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships.
HRtechX is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
What we offer you
As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact – You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills – boost your interpersonal, organisation and project management skills through experience
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations – pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you
we are looking for candidates who:
- Take ownership of everything you do, be proactive and follow through on commitments.
- Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
- Have acquired a bachelor’s or master’s degree with outstanding results
- Have a UK work permit
- Fast learning and competent with new systems
- Proficiency in CRM software and Google Docs Editors suite.
- 3+ years of experience in client management, account management, or customer success roles.
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Client Success Associate at HRtechX employer: HRtechX
Contact Detail:
HRtechX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate at HRtechX
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that Client Success Associate role at HRtechX.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in client management and how you've made a difference in previous roles. Make it clear that you're ready to take ownership and drive success.
✨Tip Number 3
Be proactive! If you see an opportunity to help out or share insights during interviews or networking events, jump on it. This shows you're detail-focused and ready to contribute to the team at HRtechX.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the HRtechX journey.
We think you need these skills to ace Client Success Associate at HRtechX
Some tips for your application 🫡
Show Your Passion for HRtech: When you're writing your application, let your enthusiasm for the HRtech industry shine through. We want to see that you’re genuinely excited about helping businesses grow through people and technology. Share any relevant experiences or insights that demonstrate your passion!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Success Associate role. Highlight your experience in client management and how it aligns with our mission at HRtechX. We love seeing candidates who take the time to connect their skills with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points where possible to make your achievements stand out. Remember, we’re looking for detail-focused individuals!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at HRtechX
✨Know Your Stuff
Before the interview, dive deep into HRtechX's mission and values. Understand how they connect industry leaders and the role technology plays in shaping HR. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your client management skills. Think about times when you took ownership of a project or resolved a client issue effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, growth opportunities, and how success is measured in the Client Success role. This shows you're not just interested in the job, but also in how you can contribute to the team.
✨Be Proactive and Engaging
During the interview, demonstrate your proactive nature by discussing how you would approach onboarding new clients or gathering feedback post-event. Engage with the interviewers by making eye contact and showing enthusiasm for the role and the company.
