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- Tasks: Lead and shape the client success strategy while mentoring a high-performing team.
- Company: Join HRtechX, a leading HRtech community on an exciting growth journey.
- Benefits: Competitive salary, travel opportunities, and unlimited growth potential.
- Other info: Be part of a diverse, motivated team and gain invaluable transferable skills.
- Why this job: Make a real impact in a fast-paced start-up environment with tangible results.
- Qualifications: 5+ years of leadership experience in high-growth environments and strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
About us HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
Context for the Role You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. If you're passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for
- Responsibilities As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.
- Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance. Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success. Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets. Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction. Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements
- 5+ years of leadership experience in related leadership roles in a fast paced high growth environment
- Strong project management and process creation skills and strong ability to prioritize.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
- Experience in client success / business operations, ideally in a high growth business
- Strong analytical skills and fluency across relevant tools paired with commercial acumen
- Proven success in applying automation to scale operations
- A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business
What the company offers
- Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth.
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate Flexible Monday - Friday we work from our office and do not offer remote work.
Head of Client Success at HRtechX in London employer: HRtechX en HRtechX
Contact Detail:
HRtechX en HRtechX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success at HRtechX in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry leaders, attend HR tech events, and engage in online communities. The more people you know, the better your chances of landing that Head of Client Success role.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving client success. Share specific examples of how you've made an impact in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to HRtechX or similar companies and express your interest in their growth journey. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exciting team at HRtechX.
We think you need these skills to ace Head of Client Success at HRtechX in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for client success and HR tech shine through. We want to see how your passion aligns with our mission at HRtechX and how you can contribute to our growth journey.
Tailor Your Experience: Make sure to highlight your relevant experience in client success and leadership roles. We’re looking for someone who has successfully scaled similar functions, so be specific about your achievements and how they relate to the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Head of Client Success position. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at HRtechX en HRtechX
✨Know the Company Inside Out
Before your interview, dive deep into HRtechX's mission, values, and recent projects. Understanding their approach to client success and how they leverage technology will help you align your answers with their goals.
✨Showcase Your Leadership Style
As a Head of Client Success, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully managed teams in high-growth environments, focusing on mentoring and fostering collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you've improved client satisfaction or streamlined operations, and be ready to discuss the outcomes and lessons learned.
✨Highlight Your Analytical Skills
Since the role requires strong analytical skills, come prepared with examples of how you've used data to drive decisions in previous roles. Discuss any tools you're familiar with and how they've helped you scale operations effectively.