At a Glance
- Tasks: Lead and shape the client success strategy while mentoring a high-performing team.
- Company: Join HRtechX, a leading HRtech community on an exciting growth journey.
- Benefits: Competitive salary, travel opportunities, and unlimited growth potential.
- Other info: Be part of a diverse, motivated team and gain invaluable transferable skills.
- Why this job: Make a real impact in a fast-paced start-up environment with tangible results.
- Qualifications: 5+ years of leadership experience in high-growth environments and strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
About us HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
Context for the Role You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. If you're passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for
- Responsibilities As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.
- Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance. Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success. Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets. Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction. Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements
- 5+ years of leadership experience in related leadership roles in a fast paced high growth environment
- Strong project management and process creation skills and strong ability to prioritize.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
- Experience in client success / business operations, ideally in a high growth business
- Strong analytical skills and fluency across relevant tools paired with commercial acumen
- Proven success in applying automation to scale operations
- A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business
What the company offers
- Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth.
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate Flexible Monday - Friday we work from our office and do not offer remote work.
Head of Client Success at HRtechX in London employer: HRtechX en HRtechX
HRtechX is an exceptional employer, offering a unique opportunity to lead the client success strategy in a dynamic start-up environment. With a strong focus on employee growth and a collaborative work culture, you will have the chance to make a tangible impact while working alongside talented teams. The company promotes internal advancement and provides market-competitive compensation, along with opportunities for international travel and skill development, making it an attractive place for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Success at HRtechX in London
✨Get Involved in Industry Events
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Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like HRtechX en HRtechX.
✨Showcase Your Leadership Skills
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✨Tailor Your LinkedIn Presence
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We think you need these skills to ace Head of Client Success at HRtechX in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to HRtechX en HRtechX.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of HRtechX en HRtechX. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at HRtechX en HRtechX
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with HRtechX en HRtechX, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at HRtechX en HRtechX, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for HRtechX en HRtechX could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at HRtechX en HRtechX as they’re likely seeking a candidate who can enhance their workplace culture.
