At a Glance
- Tasks: Update customer contact preferences accurately and efficiently in a remote setting.
- Company: Join a supportive team focused on enhancing customer service through precise record-keeping.
- Benefits: Earn £24.75–£26.75 per hour with flexible full-time or part-time options.
- Other info: Enjoy a quiet, methodical work environment with training provided for all processes.
- Why this job: Make a real difference by ensuring customers receive communications as they prefer.
- Qualifications: Attention to detail and basic computer skills; no formal experience required.
The predicted salary is between 26.75 - 26.75 £ per hour.
- Contact Preference Records Clerk
- Office Administration · Customer Records · Remote
- Full-time or part-time | Pay: £24.75–£26.75 hourly
- Keeping contact instructions current
An email address may change. Someone may ask for correspondence through a different approved channel. A duplicate contact entry may contain an older preference.
These are small details with a real effect on customer service: if a record is wrong, the next message can go to the wrong place or arrive in a way the person did not request.
This position is devoted to checking authorised contact changes and making careful updates to an online record.
You would be given an instruction, a submitted change or a message from an approved source.
Your first step is to establish what the person actually asked to change and which existing record it concerns.
Sometimes the requested update is clear and can be made within the team’s procedure.
Sometimes the contact details do not match, a choice is ambiguous or the same person appears more than once.
You would note the issue and ask for guidance rather than merging records or changing communication permissions on your own.
The role does not require you to create marketing lists or decide whether someone should receive a campaign.
It is about faithfully recording preferences the organisation is permitted to keep, and making the result usable to colleagues who communicate with the customer.
A finished task means the correct authorised field has been changed, a short note explains the source where required and the old and new values have been checked.
If the update cannot be completed, its status should make the outstanding question visible.
- Checks commonly involved
- Find the right customer record using the supplied reference and identifying details.
- Compare the requested change with the existing contact information.
- Enter an authorised correction without altering unrelated fields.
- Check whether a communication preference is clearly stated before recording it.
- Flag a possible duplicate or contradictory request to the appropriate colleague.
- Record when an update is pending additional information.
- Review the saved entry for a typing error or an unintended change.
The work is fairly quiet and methodical.
Some days may consist largely of straightforward updates; another day may include several records that need clarification.
You are not expected to investigate a customer’s circumstances or interpret a complex privacy rule.
The employer will teach its procedure for recognising a valid request, recording it and seeking approval when the instruction is uncertain.
You should be willing to stop at that boundary even when a quick guess would clear the task from your list.
Office administration experience is an advantage, but applicants with little or no formal experience are welcome.
Work in a shop, a school office or a voluntary organisation can develop the same careful habits.
You should be comfortable reading a short written request, comparing two sets of details and using a computer to make a simple change.
Good spelling matters because a single wrong character can make a contact method unusable.
You do not need experience with a particular customer database.
Because this is remote work, you should be able to organise a small set of assigned changes and communicate when one is blocked.
A suitable home office space helps you keep attention on personal information and avoid copying details into the wrong place.
The team will explain how its online system stores change history and who can approve exceptions.
Your own notes should be factual and brief: they should help the next person understand the status without repeating unnecessary personal details.
- Terms
- The pay range is
£24.75–£26.75 per hour , with full-time and part-time arrangements possible.
This is an introductory records position with a defined scope.
You would not be responsible for designing contact policy or making independent decisions about a customer’s account.
Application details
Your CV may show accurate data entry, careful handling of personal details or experience checking a request against a record.
If you are new to office systems, evidence that you can follow written instructions is useful too.
The employer will train you in its process, so previous database experience is not a condition of applying.
If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website.
That possible stage is handled by the company recruiting for the role.
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Customer Records Administrator – Contact Preferences in Nottingham employer: Hrstalentsolutions
As an Order Address Check Assistant, you will thrive in a supportive remote work environment that prioritises accuracy and customer satisfaction. The company fosters a culture of collaboration and continuous learning, offering opportunities for personal and professional growth while ensuring that every team member feels valued and empowered. With competitive pay and flexible working hours, this role is perfect for those seeking meaningful employment that makes a real difference in the order fulfilment process.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Records Administrator – Contact Preferences in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hrstalentsolutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hrstalentsolutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Records Administrator – Contact Preferences in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hrstalentsolutions:Your cover letter is your chance to shine! Tell us why you want to work at Hrstalentsolutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hrstalentsolutions!
How to prepare for a job interview at Hrstalentsolutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
