At a Glance
- Tasks: Develop client strategies and enhance relationships in luxury fine jewellery.
- Company: Globally respected luxury brand with a focus on exceptional client experiences.
- Benefits: Flexible location in London or Dubai, dynamic work environment, and career growth opportunities.
- Other info: Work with international teams and enjoy a blend of retail and commercial strategy.
- Why this job: Join a prestigious brand and make a real impact on client engagement and loyalty.
- Qualifications: Experience in luxury retail, CRM, and strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
Our client is an internationally recognised luxury fine jewellery maison looking to appoint a Client Development & Relationship Manager to support the continued growth of its client strategy across international markets. This is a commercially focused position for someone who understands that long-term business success in luxury retail is built on exceptional client relationships.
Working closely with retail leadership, CRM teams, and key stakeholders, you'll be responsible for developing initiatives that strengthen client loyalty, increase customer acquisition, and support boutique performance. Rather than sitting purely within marketing or retail operations, this role bridges both functions. You'll use customer insight, CRM data, and retail performance to identify opportunities, whilst creating meaningful client experiences that drive engagement and repeat business.
Key Responsibilities
- Develop and implement client development strategies that increase customer acquisition, retention, and lifetime value.
- Work alongside regional and global teams to continuously improve clienteling programmes and customer engagement initiatives.
- Partner with boutique leadership to ensure client development objectives are embedded into everyday retail activity.
- Monitor CRM performance, customer behaviour, and retail KPIs, providing recommendations to improve client engagement and commercial performance.
- Design and deliver personalised client experiences, private shopping initiatives, exclusive events, and VIP programmes.
- Identify new opportunities to attract high-value clients through partnerships, networking, and targeted relationship-building activities.
- Produce meaningful reporting and customer analysis to support business decisions and identify emerging trends.
- Support the development of retail teams by promoting best practice in clienteling, CRM, and relationship management.
- Work closely with marketing and retail teams to ensure campaigns, launches, and client initiatives are aligned with overall business objectives.
About You
We're looking for someone who genuinely enjoys building relationships and understands the expectations of luxury clientele. You'll be commercially aware, analytical, and equally comfortable reviewing performance data as you are working directly with boutique teams and clients. You'll have the confidence to influence stakeholders across multiple functions and the ability to turn customer insight into practical initiatives that deliver measurable business results.
Experience Required
- Previous experience within luxury fine jewellery, high jewellery, luxury watches, fashion, or another premium retail environment.
- Strong background in Client Development, CRM, Clienteling, Customer Experience, or Relationship Management.
- Experience working with CRM platforms, customer segmentation, and client data analysis.
- Demonstrated success in developing customer engagement initiatives that improve loyalty and commercial performance.
- Experience working across multiple markets or with international retail teams would be advantageous.
- Strong communication and stakeholder management skills.
- Highly organised, commercially focused, and comfortable managing multiple projects simultaneously.
This is an excellent opportunity to join a globally respected luxury brand in a role that combines retail, CRM, customer experience, and commercial strategy, with the flexibility to be based in either London or Dubai while working across an international business.
Client Development & Relationship Manager (Luxury Fine Jewellery) London or Dubai in City of London employer: HRsource
Join a prestigious luxury fine jewellery maison that values exceptional client relationships and offers a dynamic work environment in either London or Dubai. With a strong focus on employee growth, you will have the opportunity to develop innovative client strategies while collaborating with international teams, ensuring your contributions directly impact the brand's success. Enjoy a culture that celebrates creativity and excellence, alongside competitive benefits and the chance to engage with high-value clients in a truly rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development & Relationship Manager (Luxury Fine Jewellery) London or Dubai in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like HRsource, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like HRsource!
We think you need these skills to ace Client Development & Relationship Manager (Luxury Fine Jewellery) London or Dubai in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at HRsource, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at HRsource and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show HRsource that you’re ready to jump in and contribute right away!
How to prepare for a job interview at HRsource
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
