Hrs Talent Solutions is seeking a Question Category Routing Assistant to classify customer enquiries remotely. You will sort messages by subject, check references, and route them to the correct queue to enable swift responses.
The role emphasizes accurate handoffs over solving the issue yourself. You will follow the routing guide, note uncertainties, request missing references, and ensure the case remains understandable for colleagues.
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Remote Question Routing Specialist in Birmingham employer: HRS Talent Solutions
HRS Talent Solutions is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that values detail-oriented individuals. With a strong emphasis on professional growth and development, employees are encouraged to enhance their skills while contributing to a supportive team environment. The company provides competitive benefits and fosters a culture of reliability and effective communication, making it an ideal place for those seeking meaningful and rewarding employment.
