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- Tasks: Be the first point of contact, managing customer queries and hire administration.
- Company: GAP Group is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, up to 25 days leave, and wellness perks like health support.
- Why this job: Join a fast-paced role that offers growth, teamwork, and a chance to make an impact.
- Qualifications: Experience in high-volume customer service roles and strong IT skills are essential.
- Other info: We promote from within and provide extensive training to help you succeed.
The predicted salary is between 24000 - 36000 £ per year.
As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs, and ensuring we can meet them. This is a challenging, fast-paced, and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
Our nationwide Non-Mechanical Division offers the latest, industry-leading Non-Mechanical Plant equipment including pedestrian/crowd control barriers, temporary security fencing, trench boxes, bogmats, magnetic rail barriers, road plates, and more.
A typical day for the Non-Mechanical HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 30-40 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximize sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organizational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work on their own initiative
Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn, we can help with the rest.
About GAP Group: GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you will enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team is dedicated to giving you the skills you need to be your best, and as a company, we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
If you fit the profile and are up for the challenge, we would love to hear from you! To apply, all you need to do is upload your CV and complete our short application form, and we will take it from there.
Customer Service Administrator employer: HRM Direct
Contact Detail:
HRM Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with GAP Group's services and equipment. Understanding the specifics of their Non-Mechanical Division will help you engage in meaningful conversations during interviews, showcasing your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by reviewing common scenarios you might face in a hire desk role. Think about how you would handle difficult customer interactions or complaints, as demonstrating problem-solving abilities can set you apart.
✨Tip Number 3
Network with current or former employees of GAP Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your enthusiasm for the role and the company. Inquiring about growth opportunities or team dynamics shows that you're serious about contributing to GAP Group's success.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in high-volume hire desk roles and customer service. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: Include a cover letter that expresses your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed customer relationships and resolved issues in previous positions.
Double-Check Your Application: Before submitting, review your application for any spelling or grammatical errors. Ensure all information is accurate and that you have included all required documents as specified in the job posting.
How to prepare for a job interview at HRM Direct
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your communication skills and problem-solving abilities.
✨Demonstrate Organisational Skills
This role involves managing multiple tasks simultaneously. Be ready to discuss how you prioritise your workload and ensure that all customer needs are met efficiently. Mention any tools or methods you use to stay organised.
✨Familiarise Yourself with the Industry
While a background in plant and tool hire is beneficial, showing a genuine interest in the industry can set you apart. Research GAP Group and their offerings, and be prepared to discuss how you can contribute to their success.
✨Prepare Questions for the Interviewers
Engaging with your interviewers by asking insightful questions shows your enthusiasm for the role. Consider asking about the team dynamics, opportunities for growth within the company, or how they measure success in the position.
