Night Auditor in London

A restored Art Deco hotel just steps from the New Orleans French Quarter, The Barnett offers an authentic New Orleans experience with curated events, live music, and standout food and beverage. Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an engaging environment for hospitality professionals serving both business and leisure travelers.

Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest.

The Night Auditor is responsible for completing daily financial reconciliations, processing end-of-day reports, and providing exceptional guest service during overnight hours. This position requires strong computer skills, attention to detail, and a basic understanding of accounting principles to ensure accurate financial reporting and smooth front desk operations. The ideal candidate is dependable, organized, and comfortable working independently during slower overnight periods while remaining attentive to guest needs and hotel operations.

This role requires a positive attitude, sound judgment, and the ability to balance financial responsibilities with guest service in a fast-paced hospitality environment. This is a part-time position requiring overnight availability, including weekends and holidays based on business needs.

MINIMUM REQUIREMENTS

• Education: High school diploma or equivalent required.
• Experience: Previous hotel front desk, night audit, or accounting experience preferred. Experience with Opera Cloud preferred. Previous Hyatt experience preferred. Experience with financial reconciliation, cash handling, or daily reporting is a plus.

Skills and Knowledge

• Strong computer skills with proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Basic understanding of accounting principles, financial transactions, and reconciliation procedures.
• Strong attention to detail with a focus on accuracy and organization.
• Ability to work independently, stay productive, and complete assigned responsibilities with minimal supervision.
• Dependable, punctual, and accountable with strong time management skills.
• Excellent guest service and communication skills with a friendly, professional, and patient demeanor.
• Strong problem-solving skills with the ability to recognize discrepancies and seek assistance when necessary.
• Ability to balance multiple tasks and prioritize responsibilities during busy periods.
• Comfortable learning new technology and navigating multiple computer systems.
• Ability to remain calm and professional when handling guest concerns or unexpected situations.
• Strong written communication skills for preparing reports and shift updates.
• Ability to maintain confidentiality when handling guest information and financial records.
• Availability to work overnight shifts, including weekends and holidays.
• Ability to stand for extended periods throughout the shift.

Job Duties and Responsibilities

• Complete daily night audit procedures, including balancing and reconciling hotel revenue, payments, and guest accounts.
• Run, review, and verify daily financial reports, including room charges, revenue summaries, front desk postings, and payment transactions, ensuring accuracy and identifying discrepancies.
• Review and verify daily room charges, taxes, payment postings, and financial transactions for accuracy.
• Prepare and distribute daily financial reports, revenue summaries, and required night audit documentation.
• Identify and report billing discrepancies, posting errors, or financial variances for review and correction.
• Complete end-of-day processing in Opera Cloud and other hotel systems according to established procedures.
• Review and accurately process reservations, cancellations, and no-shows, ensuring all activity is properly documented.
• Process cash, credit card, and direct-bill transactions accurately in accordance with hotel financial procedures.
• Greet, register, and assist guests, providing friendly and professional service during check-ins, check-outs, reservations, billing inquiries, and general assistance.
• Answer incoming phone calls, respond to guest requests, and resolve concerns promptly and professionally, seeking assistance when appropriate.
• Provide guests with information about hotel services, amenities, and local recommendations.
• Maintain accurate financial records, reports, and documentation for management and accounting review.
• Communicate overnight guest concerns, operational issues, and outstanding tasks through detailed shift reports and pass-on communication.
• Follow established hotel safety, security, and emergency procedures, coordinating with Security or management when necessary.
• Remain attentive to front desk operations and guest needs while completing assigned tasks during quieter overnight periods.
• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Work collaboratively with Front Office colleagues and other departments to ensure a smooth transition between shifts.
• Follow hotel policies, financial procedures, confidentiality requirements, and Hyatt brand standards.
• Perform additional duties as assigned by Front Office leadership.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.