Guest Services Agent in London

A restored Art Deco hotel just steps from the New Orleans French Quarter, The Barnett offers an authentic New Orleans experience with curated events, live music, and standout food and beverage. Its versatile meeting and event spaces, combined with proximity to the Caesars Superdome, create an engaging environment for hospitality professionals serving both business and leisure travelers.

Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest.

The Guest Services Agent is a hospitality-driven team member responsible for creating memorable guest experiences through exceptional service, genuine connections, and a proactive approach to guest needs. This hands-on role requires an energetic, adaptable, and solutions-oriented individual who thrives in a fast-paced environment, embraces challenges, and takes ownership of the guest experience from arrival through departure.

The ideal candidate is highly organized, enjoys balancing multiple priorities, and brings a positive attitude, creativity, and a genuine passion for hospitality. This is a part-time position with a focus on afternoon and evening coverage, including weekdays, weekends, and holidays.

MINIMUM REQUIREMENTS

• Education: High school diploma preferred.
• Experience: Previous hospitality, hotel front desk, or customer service experience preferred. Previous Hyatt experience preferred. Experience with hotel Property Management Systems (PMS), particularly Opera Cloud, is a plus. Previous experience with reservations, billing, and payment processing is a plus. Familiarity with concierge services, local attractions, restaurants, and entertainment preferred. Proficiency in a second language preferred.

Skills and Knowledge

• Genuine passion for hospitality with a warm, engaging, and guest-focused personality.
• Exceptional customer service and communication skills with the ability to create meaningful guest connections.
• Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism and attention to detail.
• Highly adaptable, flexible, and comfortable navigating changing priorities and unexpected challenges.
• Strong organizational skills with the ability to balance multiple tasks and guest requests simultaneously.
• Proactive, solutions-oriented mindset with a willingness to take ownership of guest concerns and follow through to resolution.
• Positive attitude, strong work ethic, and enthusiasm for working in a collaborative team environment.
• Ability to remain calm, patient, and professional during challenging guest interactions.
• Confidence in providing local recommendations and assisting guests with dining, entertainment, transportation, and other concierge-style requests.
• Strong problem-solving skills with a willingness to think creatively and find alternatives to meet guest needs.
• Basic computer proficiency and ability to quickly learn new technology and hotel systems.
• Availability to work afternoon and evening shifts on weekdays, weekends, and holidays based on business needs.
• Ability to stand for extended periods throughout the shift.

Job Duties and Responsibilities

• Create a warm, welcoming, and memorable first impression by greeting guests with genuine hospitality and enthusiasm.
• Perform guest check-ins, check-outs, room assignments, reservation updates, and payment processing accurately and efficiently.
• Deliver personalized guest service by anticipating needs, responding promptly to requests, and finding opportunities to exceed expectations.
• Take ownership of guest concerns and service recovery opportunities, demonstrating empathy, accountability, and follow-through to ensure timely resolution.
• Provide concierge-style assistance, including recommendations for local restaurants, attractions, entertainment, transportation, and unique New Orleans experiences.
• Manage multiple guest requests and operational responsibilities simultaneously while maintaining accuracy, organization, and service standards.
• Adapt quickly to changing business demands, operational challenges, and guest needs while maintaining a positive and solutions-oriented approach.
• Assist with VIP arrivals, special occasions, guest preferences, and personalized touches that enhance the overall guest experience.
• Maintain accurate guest records, reservations, billing information, and payment transactions in accordance with hotel procedures.
• Communicate effectively with Housekeeping, Engineering, Valet, and other departments to coordinate guest requests and ensure timely service delivery.
• Proactively follow up on outstanding guest requests and concerns, ensuring proper communication and resolution.
• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Support fellow team members during high-volume periods and contribute to a collaborative, positive workplace.
• Embrace challenges with a willingness to learn, adapt, and identify creative solutions that improve the guest experience.
• Uphold hotel policies, safety procedures, and Hyatt brand standards while consistently delivering exceptional guest service.
• Perform additional duties as assigned by Front Office leadership.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.