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- Tasks: Supervise front desk operations and ensure guests have an unforgettable experience.
- Company: Join HRI Hospitality, a leader in hotel management with a passion for guest service.
- Benefits: Competitive pay, flexible shifts, and opportunities for career growth.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests every day.
- Qualifications: 1-2 years in hotel front desk or supervisory roles preferred.
- Other info: Work in a vibrant environment with a focus on urban community engagement.
The predicted salary is between 28800 - 43200 £ per year.
At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!
Job DescriptionDepartment: Front Office
Supervision Exercised: Guest Services Agent
Supervision Received: Assistant Guest Services Manager / Director of Rooms
Minimum Requirements- Education: High school diploma or equivalent required.
- Experience: 1–2 years of hotel front desk or supervisory experience preferred. Knowledge of hotel systems (OnQ, Opera, or similar) a plus. Prior supervisory or team lead experience preferred.
- Skills and Knowledge: Strong leadership and communication skills. Excellent guest service and problem-solving abilities. Ability to multitask and remain professional under pressure. Proficient in Microsoft Office (Outlook, Word, Excel). Knowledge of cash handling and front desk procedures. Flexibility to work various shifts, including weekends and holidays.
- Supervise and assist Guest Service Agents with daily front desk operations.
- Greet guests warmly and ensure a smooth check-in and check-out process.
- Handle guest concerns promptly and professionally to ensure satisfaction.
- Support training and development of front desk staff.
- Monitor accuracy of cash handling, billing, and shift reports.
- Coordinate with Housekeeping and Maintenance to ensure room readiness.
- Maintain a clean, welcoming, and organized front desk and lobby area.
- Enforce company policies, safety, and brand standards.
- Perform additional duties as assigned by management.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
Guest Service Supervisor in Birmingham employer: HRI Hospitality
Contact Detail:
HRI Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Guest Service Supervisor role or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with a friend can help you nail those tricky questions. Focus on showcasing your leadership and guest service skills, as these are key for the role.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you go for interviews or networking events.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it shows you’re genuinely interested in joining our team at HRI Hospitality.
We think you need these skills to ace Guest Service Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Guest Service Supervisor role. Highlight your relevant experience in hotel front desk operations and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for guest service and how you can contribute to creating unforgettable experiences. Let us know why you're excited about joining our team at HRI Hospitality.
Show Off Your Skills: Don’t forget to mention your strong leadership and communication skills, as well as your ability to handle guest concerns professionally. We love seeing candidates who can multitask and stay cool under pressure!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at HRI Hospitality
✨Know Your Stuff
Familiarise yourself with the hotel systems mentioned in the job description, like OnQ or Opera. Brush up on your knowledge of front desk procedures and cash handling to show you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you’ve successfully led a team or resolved guest issues. Highlight your ability to multitask and stay calm under pressure, as these are key traits for a Guest Service Supervisor.
✨Practice Your Warm Welcome
Since this role is all about creating unforgettable experiences, practice how you would greet guests and handle check-ins and check-outs. A friendly, professional demeanour can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.