At a Glance
- Tasks: Lead daily Front Office operations and create unforgettable guest experiences.
- Company: Join HRI Hospitality, a leader in hotel ownership and management.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Other info: Exciting opportunities for personal and professional development await you.
- Why this job: Be part of a dynamic team in the heart of New Orleans.
- Qualifications: 1-2 years in hospitality with strong leadership and customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests.
As one of the most distinctive hotels in New Orleans Warehouse District, The Barnett pulses with New Orleans energy, only blocks away from Caesar's New Orleans and the Caesar's Superdome. Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest.
The Assistant Director of Front Office is a hands-on leader primarily based at the Front Desk, actively driving daily operations and guest experience. This role ensures seamless desk flow, supports the team in real time, and upholds service standards through visible leadership and accountability.
MINIMUM REQUIREMENTS
- Education: High school diploma or equivalent required. Associate or bachelor's degree preferred.
- Experience: 1-2 years of supervisory experience in hospitality or front office preferred. Previous hotel experience required. Previous Hyatt experience preferred.
- Skills and Knowledge: Strong leadership and team-building abilities. Excellent customer service and communication skills. Strong organizational and multitasking capabilities. Ability to problem-solve and make sound decisions independently. Proficiency with Property Management Systems (PMS) and Microsoft Office, preferably Opera Cloud.
JOB DUTIES
- Execute and oversee daily Front Office operations on the floor, ensuring a smooth and efficient guest experience.
- Act as Manager on Duty (MOD) during peak periods, providing leadership presence and decision-making support.
- Directly manage and support Guest Service Supervisors, ensuring alignment with operational goals and service standards.
- Oversee training, coaching, and accountability for front office team members to drive performance and consistency.
- Manage desk flow and staffing in real time, proactively addressing operational challenges and guest needs.
- Resolve guest concerns promptly and professionally, escalating when appropriate.
- Assist with scheduling, performance management, and ongoing development of the front office team.
- Ensure adherence to company policies, service standards, and safety/security procedures.
Assistant Director of Front Office employer: HRI Hospitality
HRI Hospitality is an exceptional employer, offering a vibrant work culture at The Barnett Hotel where creativity and passion for service thrive. Employees benefit from comprehensive training, opportunities for career advancement, and a supportive team environment that values each member's contribution to delivering unforgettable guest experiences in a luxury setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Front Office
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HRI Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HRI Hospitality
Don't be shy about reaching out to HRI Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Director of Front Office
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HRI Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HRI Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
