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- Tasks: Lead a dynamic team to deliver top-notch customer support and enhance service quality.
- Company: A leading recruitment agency in Yeovil with a focus on client satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference by leading a team that prioritises customer success.
- Qualifications: Experience in customer service, especially in B2B, with strong communication skills.
- Other info: Join a proactive team in an office-based role with great career potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment agency in Yeovil seeks a Client Support Manager to oversee a team of six and ensure high-quality customer service. The role involves:
- Leading a client support team
- Handling customer queries professionally
- Using feedback to enhance service quality
Candidates should have experience in customer service, preferably in a B2B environment, along with strong communication and organizational skills. A proactive and customer-first mindset is essential for this office-based position.
Customer Success Team Lead (B2B) in Yeovil employer: HRGO Recruitment
Contact Detail:
HRGO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Lead (B2B) in Yeovil
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Team Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions, especially around customer service scenarios, so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat with them.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Customer Success Team Lead (B2B) in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in a B2B setting. We want to see how your skills align with the role of Client Support Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how your proactive mindset can benefit our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight any previous leadership experiences. We’re looking for someone who can inspire and motivate others, so share examples of how you've successfully managed teams or projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at HRGO Recruitment
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge, especially in a B2B context. Be ready to discuss specific examples of how you've handled customer queries and improved service quality in your previous roles.
✨Showcase Your Leadership Skills
As a Customer Success Team Lead, you'll need to demonstrate your ability to lead a team effectively. Prepare to share experiences where you've successfully managed a team, resolved conflicts, or motivated others to achieve their goals.
✨Emphasise Communication and Organisation
Strong communication and organisational skills are key for this role. Think of instances where your communication made a difference in resolving an issue or how your organisational skills helped streamline processes. Be ready to discuss these in detail.
✨Adopt a Proactive Mindset
A proactive approach is essential for this position. Prepare to talk about times when you took the initiative to improve customer service or implemented feedback to enhance team performance. This will show that you’re not just reactive but also forward-thinking.
