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- Tasks: Lead a dynamic team to deliver top-notch customer service and support.
- Company: Join a thriving company in Yeovil with a strong customer-first culture.
- Benefits: Enjoy 23 days holiday, free parking, pension, and paid lunch.
- Why this job: Make a real difference by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Great opportunity for growth in a supportive and fast-paced environment.
The predicted salary is between 39000 - 52000 £ per year.
Location: Yeovil (office-based) | Hours: 08:00–17:00 | Full-time, permanent
Salary: £45,000–£50,000
Team: Managing a team of 6
The Client Support Manager will lead the day-to-day customer service operation, manage a team of six and support overall customer service performance. Reporting to the CRO, you will ensure customers receive fast, accurate and consistently high-quality service across all channels. This is an office-based role in Yeovil, working 08:00–17:00.
High-level customer service focus, ideally contact centre or customer service/call centre background:
- Set and maintain clear service standards for response times, accuracy and professionalism.
- Build and embed a strong “customer first” culture within the team.
- Coach team members in best-practice customer handling, including active listening, empathy, problem-solving and de-escalation.
- Ensure consistent, high-quality interactions through the use of agreed processes, templates and guidelines.
- Act as the escalation point for complex or complaint cases, resolving issues quickly while protecting customer relationships.
- Track error rates, credits/claims and recurring issues, and drive root-cause fixes as part of continuous improvement.
- Use customer feedback and data to improve processes and enhance overall service.
Key responsibilities:
- Lead, coach and develop the 6-person Client Support Team, including regular 1:1s and performance reviews.
- Coordinate customer and new business appointments with internal Client and Growth teams.
- Follow up on quotations and prospects to maximise conversion and support sales targets.
- Handle customer queries and complaints via phone, email and online in a professional, customer-centric manner.
- Process sales orders, raise purchase orders, set up product codes and obtain supplier quotes.
- Maintain accurate CRM/ERP records and order tracking, ensuring data is up to date and reliable.
- Identify cross-selling opportunities and support the wider sales team as needed.
What we’re looking for:
- Experience in customer service or client support, ideally in a B2B environment.
- Proven experience managing or leading a small team.
- Strong communication, relationship-building and negotiation skills.
- Highly organised, able to multitask and prioritise in a busy environment.
- Good attention to detail and accuracy.
- Confident using Microsoft 365 and CRM/ERP systems (training can be provided).
- A customer-first mindset, proactive, resilient and commercially aware.
23 days holiday plus Bank holidays
Free Parking
Pension
Paid Lunch
Client Support Manager in Yeovil employer: HRGO Recruitment
Contact Detail:
HRGO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Manager in Yeovil
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Think about specific examples from your past experiences that demonstrate your skills and how you can lead a team effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Client Support Manager in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Support Manager role. Highlight your experience in customer service and team management, and don’t forget to showcase any relevant achievements that demonstrate your ability to lead a team and enhance customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've built a 'customer first' culture in previous roles and how you’ve successfully handled complex customer issues.
Showcase Your Skills: In your application, make sure to highlight your strong communication and relationship-building skills. We want to see how you’ve used these skills to coach team members or resolve customer complaints effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at HRGO Recruitment
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge, especially in a B2B context. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to maintain a 'customer first' mindset.
✨Showcase Your Leadership Skills
As a Client Support Manager, you'll be leading a team. Prepare to talk about your leadership style and how you've successfully managed or coached teams in the past. Highlight any specific strategies you've used to build a strong team culture and improve performance.
✨Demonstrate Your Organisational Skills
This role requires excellent multitasking and prioritisation abilities. Be ready to share how you manage your time and keep track of various tasks. You might want to mention any tools or methods you use to stay organised, especially when handling customer queries and complaints.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to customer service challenges. Practice responding to scenarios where you need to de-escalate a complaint or improve a process based on customer feedback. This will show your critical thinking and adaptability in real-time.
