Customer Accounts Administrator (FJ-4c4ck) Aylesham, England
Salary: GBP12.71 - GBP12.71 per hour
Customer Accounts Administrator
Type: Temp-to-Perm
Location: Aylesham , Kent
Hours: Monday to Friday, 09:00-17:00
Pay: £12.71 per hour
A busy, friendly office team in Aylesham is looking for a proactive Customer Service & Bookkeeping Administrator to support day-to-day operations across customer service, order processing, accounts admin and credit control. This is a varied role where accuracy, communication and follow-through are key.
What you’ll be doing:
Customer Service
- Answer inbound calls and respond to customer emails and enquiries
- Provide updates on products, orders, deliveries and account information
- Manage customer issues/complaints through to resolution, escalating when needed
- Keep customer records accurate and up to date
Order Processing
- Enter customer orders accurately onto the system
- Check pricing, order details and customer information
- Liaise with customers on amendments and queries
- Coordinate with internal teams to resolve order issues and keep orders on track
- Support routine bookkeeping and accounts administration
- Process sales invoices and credit notes
- Record and allocate customer payments
- Assist with account reconciliations and investigate discrepancies
- Provide general admin support to the Accounts function
Credit Control
- Monitor customer accounts and chase overdue balances via phone and email
- Maintain accurate notes of outstanding payments, agreed dates and chase activity
- Respond to invoice/account queries and elevate problematic accounts appropriately
General Administration
- Maintain accurate filing and records
- Support the wider office team as required
- Follow company procedures and maintain confidentiality
What we’re looking for
- Previous bookkeeping/accounts admin experience (credit control exposure is a plus)
- Confident using IT systems; experience with Sage (or similar) preferred
- Experience using a CRM/order processing system advantageous
- Strong communication skills (phone and email)
- Good numeracy and excellent attention to detail
- Background in B2B / wholesale / distribution would be beneficial
- AAT (or similar) helpful but not essential
All applicants will be assessed solely on their suitability for the role, without regard to age, gender, disability, ethnicity, religion, belief, or sexual orientation.
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Customer Accounts Administrator in Aylesham employer: HRGO Recruitment
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