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- Tasks: Deliver exceptional customer service and create a welcoming atmosphere for guests.
- Company: Join a vibrant hospitality team where your smile makes a difference.
- Benefits: Flexible shifts, training opportunities, and potential for career growth.
- Other info: Dynamic work environment with chances to progress into management roles.
- Why this job: Be the face of our business and enhance guest experiences every day.
- Qualifications: Must have a Level 1 Food Safety & Hygiene Certificate and great communication skills.
The predicted salary is between 10 - 12 £ per hour.
To provide exceptional customer service and ensure a welcoming, efficient, and professional experience for all guests. Front of House staff are the face of the business, responsible for greeting guests, managing bookings, taking orders, and maintaining the front-of-house environment in compliance with food safety and hygiene standards.
Key Responsibilities- Greet and welcome customers warmly and professionally.
- Ensure guests are seated comfortably and attended to promptly.
- Provide menus, explain specials, and answer questions about food and drink offerings.
- Handle complaints and feedback effectively, escalating where necessary.
- Take customer orders accurately and relay them to the kitchen or bar.
- Serve food and beverages efficiently with attention to detail and hygiene.
- Process payments and provide receipts.
- Maintain cleanliness and presentation of the dining area throughout service.
- Work closely with the kitchen and back-of-house staff to ensure smooth service.
- Assist with opening and closing duties including setting up and clearing tables.
- Support colleagues during peak service times and help maintain a positive work environment.
- Maintain a current Level 1 Food Safety & Hygiene Certification (mandatory).
- Adhere strictly to food safety, hygiene, health, and safety regulations.
- Follow all internal procedures and legal requirements, including allergen awareness and safe food handling.
- Comply with GDPR and customer confidentiality standards.
- Holds a valid Level 1 Food Safety & Hygiene Certificate.
- Excellent verbal communication and interpersonal skills.
- Strong customer service skills and a positive attitude.
- Ability to remain calm and efficient under pressure.
- Good numeracy for handling bills and payments.
- Well-groomed, reliable, and punctual.
- Previous experience in a hospitality or customer-facing role.
- Familiarity with POS systems and table management software.
- Basic knowledge of food and drink menus.
- Additional languages or cultural awareness for diverse customer interactions.
- Ability to stand for long periods and work flexible shifts.
- Must be able to carry trays, bend, and lift light to moderate items safely.
- Induction and refresher training provided.
- Opportunities for career progression to supervisory and management roles.
Front of House Staff/Waiter in Surrey employer: HRCM.io
Contact Detail:
HRCM.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Staff/Waiter in Surrey
✨Tip Number 1
Get to know the venue! Before your interview, pop in and check out the atmosphere. This way, you can chat about what you love about the place during your conversation, showing you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios, like dealing with complaints or explaining menu items. This will help you feel more confident when it counts.
✨Tip Number 3
Dress to impress! Make sure you look well-groomed and professional for your interview. First impressions matter, especially in a front-of-house role where presentation is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Front of House Staff/Waiter in Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your skills!
Be Professional Yet Friendly: Remember, you're applying for a role where you'll be the face of our business! Keep your tone professional but friendly in your application. We love a warm personality, so let that shine through in your writing.
Tailor Your Application: Take a moment to read through the job description carefully and tailor your application to match. Use keywords from the description to show us you understand what we're looking for and how you fit the bill!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at HRCM.io
✨Know Your Menu
Familiarise yourself with the food and drink offerings before the interview. Being able to discuss specials or suggest pairings shows your enthusiasm and knowledge, which can impress the interviewer.
✨Practice Your Customer Service Skills
Think of scenarios where you might need to handle complaints or difficult customers. Practising how you would respond can help you articulate your approach during the interview, showcasing your strong customer service skills.
✨Demonstrate Team Spirit
Since teamwork is crucial in a front-of-house role, be ready to share examples of how you've collaborated with others in past jobs. Highlighting your ability to support colleagues during busy times will show you're a team player.
✨Dress the Part
First impressions matter! Dress smartly and maintain a well-groomed appearance for your interview. This reflects your understanding of the hospitality industry and the importance of presentation in a front-of-house role.