At a Glance
- Tasks: Build and nurture client relationships while generating leads and guiding customers through their journey.
- Company: Join a dynamic team making a real impact in the care sector.
- Benefits: Competitive salary, flexible hours, and opportunities for career development.
- Other info: Entry-level position perfect for those looking to pivot their career.
- Why this job: Make a difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in the care sector or strong knowledge of its challenges is essential.
The predicted salary is between 32000 - 38000 £ per year.
Customer Success Manager
Location
Farnborough, Hampshire
Salary
Want something a little different from your usual Customer Success Manager role?
Want to be able to combine sales with account management working in a sector that provides real impact on the lives of some of the most vulnerable people?
Currently working in the Care Sector but keen to pivot your career?
If so that then this position could be just what you’re looking for.
About the role
On behalf of our client, we are recruiting for a Customer Success Manager, an essential member of their team to work either full-time or part-time.
You will be responsible for building, nurturing, and managing long term client relationships, generating leads, and guiding prospective customers through their journey from product demonstrations through to the completion of the sales process.
You’ll also be required to provide support to their clients throughout their customer life cycle - from onboarding through to end of subscription, offering consistent support and excellent customer service, handling their queries, providing assistance where necessary and sharing feedback with internal teams to support development.
What you’ll do
- Proactively generate and follow up on leads, conducting discovery calls, qualifying opportunities, and arranging and delivering system demonstrations.
- Play an integral part in generating new sales that will turn into long-lasting relationships by gaining an understanding of their business needs and pain points.
- Build and maintain trusted, long-term client relationships to drive customer loyalty and retention.
- Develop and execute a structured contact strategy, ensuring regular communication, reviews, and proactive account management.
- Identify and act on opportunities for upselling and account growth, as well as addressing potential concerns early.
- Manage the renewal process in a timely and structured manner, with a view to retain and expand relationships.
- Act as the key liaison between customers and internal teams, ensuring clear, structured communication of customer needs and feedback.
- Oversee the onboarding process for new clients, ensuring a smooth and positive customer experience.
- Resolve customer issues and complaints promptly, working closely with technical colleagues where required to maintain trust and satisfaction.
What you’ll need
- Experience in the care sector and a strong understanding of its challenges, or the ability to demonstrate clear knowledge of how the sector operates and what improvements are needed.
- A commercially minded but customer-focused approach, with the ability to close sales while also valuing long-term customer success and aftercare, adding real value to the client relationship.
- Strong communication skills with the ability to adapt your style to different audiences and situations.
- Confidence operating across both sales and account management responsibilities, with a natural, engaging manner in person, over the phone, and in writing.
- Strong IT and computer literacy, with experience using CRM systems and the ability to confidently demonstrate a software platform to clients.
- An understanding of the link between customer success and service improvement, with the ability to feedback client needs to help shape and enhance the product.
- A proactive, solutions-focused mindset with the ability to advocate for system improvements that enhance the customer experience.
- This is an entry-level position, ideally suited to someone looking to take the next step in their care career outside of a traditional care setting.
What’s in it for you?
- The opportunity to make a real difference in the care sector in a role you can make your own.
- Options for full time and part time employment
- Working in a small but highly collaborative environment
- Career development
This vacancy is being managed by our retained HR Consultancy – HRCentral Limited. No agents, please.
Customer Success Manager in Farnborough employer: HRCentral
Join a dynamic team in Farnborough, Hampshire, where as a Customer Success Manager, you will have the unique opportunity to blend sales with account management in the impactful care sector. Our collaborative work culture fosters personal and professional growth, offering both full-time and part-time options, along with career development opportunities that empower you to make a meaningful difference in the lives of vulnerable individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Farnborough
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like HRCentral value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like HRCentral a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with HRCentral!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like HRCentral.
We think you need these skills to ace Customer Success Manager in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for HRCentral!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at HRCentral
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
