At a Glance
- Tasks: Handle and resolve customer complaints with a focus on excellent service.
- Company: Leading motor finance company with a flexible and innovative culture.
- Benefits: Competitive pay, pension contributions, bonus, 33 days leave, and wellbeing initiatives.
- Other info: Flexible part-time hours perfect for students looking to gain experience.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 15 - 15 £ per hour.
Salary: £15.11 per hour - 16hrs per week (Tue & Wed 4 pm to 8 pm) and Saturday 9 am to 5 pm
Location: Glasgow
Are you a Complaints Handler ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer. They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs. They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamworking are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress within their career and put their excellent customer service and communication skills to good use.
What does the day to day look like?
- Ensure complaints are logged, managed and resolved following the requirements and guidelines of the financial services regulator
- Adhere to the startline internal procedures and processes, maintaining continuous high standards
- Own and manage a complaints caseload allocation and manage until resolution reached
- Fully comply with startline delegated authority limits
- Liaise directly with FOS in relation to any complaints escalated to them
What shifts would I be working?
16hrs per week (Tue & Wed 4 pm to 8 pm) and Saturday 9 am to 5 pm
In return our client offers a competitive benefits package including:
- Competitive salary
- 15% contributory pension
- Discretionary bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.
Interested? Get in touch with David Colquhoun at (url removed) or (phone number removed) – for a confidential chat about this exciting new Complaint role.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Part Time Complaint Handler employer: HRC Recruitment
Join a leading motor finance company in Glasgow that prioritises a flexible and innovative approach to car finance. With a strong commitment to employee development, a supportive work culture, and a competitive benefits package including a 15% contributory pension and 33 days annual leave, this role as a Part Time Complaint Handler offers a rewarding opportunity for career growth while being part of a team that values transparency and adaptability.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Complaint Handler
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Part Time Complaint Handler role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research the company and their values, especially their focus on being solutions-focused and adaptable. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your communication skills! As a Complaint Handler, you'll need to be clear and concise. Role-play with a friend or family member to get comfortable handling tricky situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals ready to make a difference in customer service.
We think you need these skills to ace Part Time Complaint Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaint Handler role. Highlight your customer service skills and any relevant experience that shows you can handle complaints effectively. We want to see how you fit into our culture of being solutions-focused and adaptable!
Showcase Your Communication Skills:Since this role is all about managing complaints, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've successfully resolved a complaint in the past. We love a good story!
Follow the Guidelines:Pay close attention to the application guidelines provided in the job description. Ensure you include all necessary information and follow any specific instructions. This shows us that you can adhere to procedures, which is key for the role!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It streamlines the process and ensures your application gets to the right people quickly. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at HRC Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their approach to customer service and how they handle complaints. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Complaint Handler, communication is key. Prepare examples of how you've effectively resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving abilities.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific complaint scenarios. Think about common issues in the motor finance sector and prepare your responses. This shows that you can think on your feet and are familiar with the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask. Inquire about the team dynamics or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
