At a Glance
- Tasks: Investigate and resolve customer complaints while ensuring fair outcomes.
- Company: Join a leading global insurance organisation with a strong reputation.
- Benefits: Comprehensive training, excellent employee benefits, and career development opportunities.
- Other info: Dynamic team environment with support for your ongoing development.
- Why this job: Make a real difference by helping customers and enhancing your problem-solving skills.
- Qualifications: Fluency in Italian and English, with customer service experience preferred.
The predicted salary is between 27500 - 27500 £ per year.
Italian Complaint Handler Glasgow City Centre 27,500 per annum Full-time- Permanent Are you fluent in
Italian and English
and passionate about delivering excellent customer service?
Our client is a leading global insurance organisation with an extensive international presence and a strong reputation for financial strength, underwriting expertise and high-quality customer service.
We are currently supporting them in the appointment of an Italian-speaking Complaint Handler to join their established Complaints Team in Glasgow.
This is an excellent opportunity for someone who enjoys investigating issues, finding fair solutions and helping customers.
You will play an important role in ensuring complaints are handled accurately, professionally and within required regulatory timescales.
No previous complaints experience?
No problem.
We welcome applications from candidates with customer service experience gained in areas such as financial services, contact centres, retail or hospitality.
Comprehensive training will be provided on complaints processes, procedures and regulatory requirements.
As an Italian-speaking Complaint Handler, you will take ownership of customer complaints from identification through to resolution.
You will investigate concerns thoroughly, identify root causes and ensure customers receive fair and timely outcomes.
Key Responsibilities Identify, investigate and resolve complaints promptly and fairly.
Thoroughly investigate complaints and accurately identify root causes.
Prepare clear and accurate Final Resolution Letters.
Manage an individual caseload and maintain an effective complaint pipeline.
Work to agreed Service Level Agreements (SLAs) and regulatory deadlines.
Meet required quality, efficiency and customer service standards.
Follow established policies, frameworks and procedures.
Participate in training and competency programmes to support your ongoing development.
Maintain high standards of accuracy, professionalism and customer focus throughout the complaints process.
About You We are looking for someone who can demonstrate: Fluency in Italian and English
essential.
Previous experience in a customer service environment.
Strong listening skills and the ability to understand customer concerns.
Excellent verbal and written communication skills.
Good attention to detail and the ability to investigate issues logically.
Strong organisational skills and the ability to manage a caseload effectively.
Confidence using Microsoft Office applications.
A genuine interest in helping customers and finding appropriate solutions.
Previous complaints-handling experience is desirable but
not essential .
Insurance or financial services experience is desirable but
not essential .
Additional European language skills would be advantageous.
Why Apply?
This is a fantastic opportunity to join a respected global organisation where you will receive comprehensive training and support to develop your complaints-handling expertise.
You will work within a diverse and collaborative environment, gain valuable experience within the insurance sector and benefit from an excellent employee benefits package.
If you are a confident Italian and English speaker with a strong customer service mindset and enjoy investigating problems and finding solutions, we would love to hear from you.
Apply today to find out more about this opportunity.
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Italian Complaint Handler in Paisley employer: HRC Recruitment
Join a dynamic SME in North Lanarkshire that prioritises employee development and offers a supportive work culture. With a commitment to mentorship and genuine career progression opportunities, this role as an Assistant Accountant will allow you to enhance your technical skills while making a meaningful impact within the finance function. Enjoy a collaborative environment where your contributions are valued and recognised as the company continues to grow.
StudySmarter Expert Advice🤫
We think this is how you could land Italian Complaint Handler in Paisley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HRC Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HRC Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Italian Complaint Handler in Paisley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HRC Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at HRC Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HRC Recruitment!
How to prepare for a job interview at HRC Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
