Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle and resolve customer complaints while ensuring high standards of service.
- Company: Leading motor finance company with a flexible and innovative approach.
- Benefits: Competitive salary, pension contributions, bonus, and 33 days annual leave.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a results-driven mindset.
- Other info: Hybrid working model with excellent career progression opportunities.
The predicted salary is between 27500 - 27500 £ per year.
Salary: £27,500 - 35hrs per week
Location: Glasgow
Shifts: Hybrid working 3 days office, 2 days from home. Shift range between 8 am to 8 pm Mon to Fri and 9 am to 6 pm Sat/Sun (1 Saturday per month and 1 Sunday every 3 months)
Are you a Complaints Handler ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.
They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs. They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamworking are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress within their career and put their excellent customer service and communication skills to good use.
What does the day to day look like?
- Ensure complaints are logged, managed and resolved following the requirements and guidelines of the financial services regulator
- Adhere to the startline internal procedures and processes, maintaining continuous high standards
- Own and manage a complaints caseload allocation and manage until resolution reached
- Fully comply with startline delegated authority limits
- Liaise directly with FOS in relation to any complaints escalated to them
What shifts would I be working? This role will require you to work five days across seven on a rota basis, working 35 hours per week, including weekend work.
In return our client offers a competitive benefits package including:
- Competitive salary
- 15% contributory pension
- Discretionary bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.
Interested? Get in touch with David Colquhoun at or 0131 357 5133 – for a confidential chat about this exciting new Complaint role.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Complaints Handler in Paisley employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Paisley
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common complaints handling scenarios. We should be ready to showcase our problem-solving skills and how we handle difficult situations with customers.
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, looking professional during video calls shows we mean business. It sets a positive tone and helps us feel more confident.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Complaints Handler in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Complaints Handler role. Highlight your customer service experience and any relevant achievements to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your values align with our client’s culture. Keep it concise but impactful!
Showcase Your Communication Skills: As a Complaints Handler, communication is key. In your application, demonstrate your ability to handle difficult situations and resolve issues effectively. We want to see how you can connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at HRC Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Since they pride themselves on being solutions-focused and adaptable, think about how your own experiences align with these values. This will help you demonstrate that you’re a great fit for their team.
✨Prepare for Common Scenarios
As a Complaints Handler, you'll likely face various customer scenarios. Prepare by thinking of examples from your past where you successfully resolved complaints or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, practice active listening and articulate your thoughts clearly. You might be asked how you would explain complex information to a customer, so be ready to demonstrate your ability to communicate effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.