At a Glance
- Tasks: Manage customer accounts and negotiate repayment plans to ensure positive outcomes.
- Company: Leading motor finance company with a flexible and innovative approach.
- Benefits: Competitive salary, generous leave, pension contributions, and wellbeing initiatives.
- Other info: Great career progression opportunities in a dynamic work environment.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a results-driven mindset.
The predicted salary is between 26000 - 26000 £ per year.
Location: Glasgow
Salary: £26,000
Hours: 35hrs per week
Are you a Payment Support Agent ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who use a mix of technology and financial acumen to provide a flexible approach to car finance. They work with prominent franchised and independent dealers as well as leading specialist intermediaries, challenging the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.
They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive, and teamwork are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress in their career and put their excellent customer service and communication skills to good use.
What does the day-to-day look like?
- Manage and control arrears cases to bring the customers' agreement up to date whilst ensuring good customer outcomes.
- Handle inbound and outbound customer calls, updating records accurately after each call.
- Undertake letter, email, and text correspondence with customers ensuring accurate records are maintained.
- Ensure performance levels are maintained in line with expectations.
- Ensure account management is followed on each agreement worked including the updating of all relevant customer details and the recording of contact content.
- Follow all compliance procedures in respect of activity undertaken.
- Accurately complete affordability assessments where appropriate and make decisions to ensure any agreed outcome is affordable and sustainable.
- Advise and negotiate with customers on suitable, affordable, and sustainable repayment plans to drive the best possible customer outcome.
- Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.
- Adhere to, and display, the company values and ensure company brand name is protected by vigilance and compliance to company policies.
What shifts would I be working?
Full time - 35hrs per week covering the operational hours.
In return, our client offers an excellent benefits package including:
- 15% contributory pension
- Discretionary annual bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
- And many more.
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks, and credit checks.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Interested? Get in touch with David Colquhoun at 0131 357 5133 for a confidential chat about this exciting new Collections role.
Collection Agent in Paisley employer: HRC Recruitment
Join one of the UK's leading motor finance companies in Glasgow, where a culture of flexibility, teamwork, and innovation drives success. With a strong focus on employee development, excellent benefits including a 15% contributory pension and 33 days annual leave, and a commitment to outstanding customer service reflected in their impressive Trustpilot score, this is an ideal environment for a motivated Collection Agent looking to advance their career.
StudySmarter Expert Advice🤫
We think this is how you could land Collection Agent in Paisley
✨Tip Number 1
Get to know the company culture before your interview. Since they value being solutions-focused and adaptable, think of examples from your past where you demonstrated these traits. It’ll show you’re a great fit!
✨Tip Number 2
Practice your communication skills! As a Collection Agent, you'll need to build rapport over the phone. Try role-playing with a friend to nail down your telephone manner and negotiation techniques.
✨Tip Number 3
Don’t just wait for the interview; reach out! Connect with current employees on LinkedIn or ask questions about the role. This shows initiative and can give you insider info that might help you stand out.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Collection Agent in Paisley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Collection Agent role. Highlight your customer service experience and any relevant financial acumen to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your values align with our company culture. We love seeing genuine enthusiasm!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application demonstrates your strong communication skills. Whether it's through your writing style or examples of past experiences, let us see your ability to connect with others.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HRC Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, culture, and approach to car finance. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Collection Agent, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled difficult situations or negotiated positive outcomes. This will demonstrate your ability to build rapport and communicate effectively with customers.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, be ready to discuss how you ensure adherence to procedures in your previous positions. Think about specific instances where you followed guidelines to achieve a successful outcome, as this will highlight your attention to detail.
✨Practice Your Telephone Manner
Since you'll be handling inbound and outbound calls, practice your telephone skills before the interview. Focus on speaking clearly, maintaining a friendly tone, and being concise. You might even want to do a mock call with a friend to get comfortable with the format.
