Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle and resolve customer complaints while maintaining high standards.
- Company: Leading motor finance company with a flexible and innovative approach.
- Benefits: Competitive salary, pension contributions, bonus, and 33 days annual leave.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Strong communication skills and a results-driven mindset.
- Other info: Hybrid working model with excellent career progression opportunities.
The predicted salary is between 27500 - 27500 £ per year.
Salary: £27,500 - 35hrs per week
Location: Glasgow
Shifts: Hybrid working 3 days office, 2 days from home. Shift range between 8 am to 8 pm Mon to Fri and 9 am to 6 pm Sat/Sun (1 Saturday per month and 1 Sunday every 3 months)
Are you a Complaints Handler ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.
They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs. They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamworking are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress within their career and put their excellent customer service and communication skills to good use.
What does the day to day look like?
- Ensure complaints are logged, managed and resolved following the requirements and guidelines of the financial services regulator
- Adhere to the startline internal procedures and processes, maintaining continuous high standards
- Own and manage a complaints caseload allocation and manage until resolution reached
- Fully comply with startline delegated authority limits
- Liaise directly with FOS in relation to any complaints escalated to them
What shifts would I be working? This role will require you to work five days across seven on a rota basis, working 35 hours per week, including weekend work.
In return our client offers a competitive benefits package including:
- Competitive salary
- 15% contributory pension
- Discretionary bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.
Interested? Get in touch with David Colquhoun at or 0131 357 5133 – for a confidential chat about this exciting new Complaint role.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Complaints Handler in Milton employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Milton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling. Think about your past experiences and how they align with the company's values of being solutions-focused and adaptable.
✨Tip Number 3
Show off your communication skills during the interview! Be clear and concise when discussing your experiences, and don’t forget to highlight your ability to manage complaints effectively.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Complaints Handler in Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints Handler role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled complaints or resolved issues in the past. We love a good story!
Showcase Your Communication Skills: As a Complaints Handler, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or the examples you provide, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at HRC Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Since they pride themselves on being solutions-focused and adaptable, think about how your own experiences align with these values. This will help you demonstrate that you’re a great fit for their team.
✨Prepare for Common Scenarios
As a Complaints Handler, you'll likely face various customer scenarios. Prepare by thinking of examples from your past where you successfully resolved complaints or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, practice active listening and articulate your thoughts clearly. You might be asked to role-play a complaint scenario, so be ready to demonstrate your ability to empathise and resolve issues effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.