At a Glance
- Tasks: Manage customer accounts and negotiate repayment plans to ensure positive outcomes.
- Company: Leading motor finance company with a flexible and innovative approach.
- Benefits: Competitive salary, generous leave, pension contributions, and wellbeing initiatives.
- Other info: Great career progression opportunities in a dynamic work environment.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a results-driven mindset.
The predicted salary is between 26000 - 26000 £ per year.
Location: Glasgow
Salary: £26,000
Hours: 35hrs per week
Are you a Payment Support Agent ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who use a mix of technology and financial acumen to provide a flexible approach to car finance. They work with prominent franchised and independent dealers as well as leading specialist intermediaries, challenging the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.
They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive, and teamwork are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress in their career and put their excellent customer service and communication skills to good use.
What does the day-to-day look like?
- Manage and control arrears cases to bring the customers' agreement up to date whilst ensuring good customer outcomes.
- Handle inbound and outbound customer calls updating records accurately after each call.
- Undertake letter, email, and text correspondence with customers ensuring accurate records are maintained.
- Ensure performance levels are maintained in line with expectations.
- Ensure account management is followed on each agreement worked including the updating of all relevant customer details and the recording of contact content.
- Follow all compliance procedures in respect of activity undertaken.
- Accurately complete affordability assessments where appropriate and make decisions to ensure any agreed outcome is affordable and sustainable.
- Advise and negotiate with customers on suitable, affordable, and sustainable repayment plans to drive the best possible customer outcome.
- Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.
- Adhere to, and display, the company values and ensure company brand name is protected by vigilance and compliance to company policies.
What shifts would I be working?
Full time - 35hrs per week covering the operational hours.
In return, our client offers an excellent benefits package including:
- 15% contributory pension
- Discretionary annual bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
- And many more.
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks, and credit checks.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Interested? Get in touch with David Colquhoun at 0131 357 5133 for a confidential chat about this exciting new Collections role.
Collection Agent in Milton employer: HRC Recruitment
Join one of the UK's leading motor finance companies in Glasgow, where a culture of flexibility, teamwork, and innovation drives success. With a strong focus on employee development, excellent benefits including a 15% contributory pension and 33 days annual leave, and a commitment to outstanding customer service reflected in their impressive Trustpilot score, this is an ideal environment for a results-driven Collection Agent looking to advance their career.
StudySmarter Expert Advice🤫
We think this is how you could land Collection Agent in Milton
✨Tip Number 1
Get to know the company culture before your interview. Since they value being solutions-focused and adaptable, think of examples from your past where you demonstrated these traits. It’ll show you’re a great fit!
✨Tip Number 2
Practice your communication skills! As a Collection Agent, you'll need to build rapport over the phone. Try role-playing with a friend to nail down your telephone manner and negotiation techniques.
✨Tip Number 3
Prepare for common interview questions related to customer service and compliance. They want someone who can handle calls and manage accounts effectively, so be ready to discuss how you’ve done this in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Collection Agent in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Collection Agent role. Highlight your customer service experience and any relevant financial acumen to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your values align with our company culture. We love seeing genuine enthusiasm!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application showcases your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us see your ability to connect with others.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HRC Recruitment
✨Know the Company Culture
Before your interview, take some time to research the company's culture and values. Since they pride themselves on being solutions-focused, transparent, and adaptable, think about how your own experiences align with these values. Be ready to share examples that demonstrate your ability to work in a team and adapt to changing situations.
✨Master the Art of Communication
As a Collection Agent, strong communication skills are key. Practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios you could face in the job, such as negotiating repayment plans or handling difficult customer calls. This will help you feel more prepared and relaxed during the actual interview.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare to discuss specific instances where you've gone above and beyond for a customer. Think about how you can highlight your ability to build rapport and negotiate positive outcomes, as these are essential skills for a successful Collection Agent.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, be ready to answer questions related to it. Brush up on what compliance means in the context of collections and finance. You might even want to prepare a few examples of how you've adhered to compliance procedures in past roles, as this will show your understanding and commitment to following company policies.
