Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise dialler operations while driving business improvements.
- Company: Dynamic company focused on high-performance culture and innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by leading a talented team and enhancing customer satisfaction.
- Qualifications: Experience in managing teams and understanding OFCOM guidelines.
- Other info: Join a supportive environment with excellent career advancement opportunities.
The predicted salary is between 45000 - 55000 £ per year.
The Dialler & Capacity Planning Manager role focuses on driving business improvements by being solutions-focused and fostering a high-performance culture. The primary activity of the role is to lead, manage and optimise the UK dialler and contact operations teams, whilst ensuring compliance against all OFCOM guidelines.
Main Duties and Responsibilities:
- Lead, manage and optimise the dialler operations across the relevant areas of control.
- Fully understand and ensure compliance with all OFCOM guidelines.
- Lead, manage and develop a multi-disciplinary team.
- Analyse the performance of various data streams across different campaigns to identify and implement opportunities for improvement.
- Own the Headcount model and recruitment requirements for the relevant jurisdictions. Use effective methods for short and long-term forecasting across all channels to ensure the right staffing levels are implemented and maintained.
- Plan, schedule, and deploy resources as required to meet the operational needs for special operations, pre-planned events and unforeseen circumstances.
- Record and manage long-term and short-notice abstractions to maintain reliance levels, continually revising duties to ensure demand is met.
- Implement amendments to shift patterns and ensure staff are provided with rotas and shift changes promptly.
- Seek out new technology to support the Dialler, Capacity & Resource Planning strategy with a keen emphasis on driving efficiency and customer satisfaction.
- Provide finance with a resource model for Operations to enable budget, forecast & LTP – including assumptions.
- Communicate plans and forecasts to internal stakeholders and review plans to ensure efficient resource utilisation.
Leadership and Engagement:
- Drive and lead a high-performing team, adding value to the business, and seeking advice on people and performance matters where appropriate.
- Attract, engage and retain a high-calibre team. Develop the team's ability to perform and contribute to the organisation by providing ongoing feedback and opportunities to learn.
- Embed and develop a high-performance culture with a specific focus on capability, effectiveness and delivery against the team and overall business objectives.
- Lead by example, being an advocate for the PRA culture and values, using effective leadership, coaching and engagement to lead and drive the team to success.
If interested in this exciting opportunity, please hit apply or contact me at dcolquhoun@hrcrecruitment.co.uk for more information.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Dialler Manager in Kilmarnock employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Manager in Kilmarnock
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience and how it relates to the Dialler Manager role. Confidence is key, so make sure you’re ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Dialler Manager in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dialler Manager role. Highlight your experience with dialler operations and any relevant compliance knowledge, especially around OFCOM guidelines. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can drive improvements in our dialler operations. We love seeing enthusiasm and a clear understanding of our business needs.
Showcase Your Leadership Skills: Since this role involves leading a multi-disciplinary team, make sure to highlight your leadership experience. Share examples of how you've developed teams and fostered a high-performance culture in your previous roles. We’re all about strong leaders here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at HRC Recruitment
✨Know Your Dialler Inside Out
Make sure you understand the dialler technology and its functionalities. Familiarise yourself with OFCOM guidelines and how they impact operations. This knowledge will show your potential employer that you're serious about compliance and efficiency.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you fostered a high-performance culture or improved team dynamics. This will demonstrate your capability to manage and develop a multi-disciplinary team effectively.
✨Data-Driven Decision Making
Be ready to discuss how you've used data analysis to drive improvements in previous roles. Highlight any experience you have with forecasting and resource planning, as this is crucial for the role. Bring along any relevant metrics or results to back up your claims.
✨Engage with the Company Culture
Research the company's values and culture before the interview. Be prepared to discuss how you can contribute to their high-performance culture and align with their goals. Showing that you’re a good fit for their environment can set you apart from other candidates.