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- Tasks: Help customers become debt-free through inbound and outbound calls.
- Company: Join one of the UK’s largest buyers and collectors of unpaid loans.
- Benefits: Earn £25,000 plus monthly bonuses, with hybrid working options.
- Why this job: Develop a long-term career in a supportive, award-winning environment.
- Qualifications: Excellent communication skills and previous customer service experience required.
- Other info: Enjoy 28 days holiday, health benefits, and staff discounts.
The predicted salary is between 25000 - 25000 £ per year.
Kilmarnock - Start date 16th February 2026. £25,000 plus monthly bonus.
Fantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award-winning’ and ‘low carbon’ HALO Kilmarnock site.
Key Skills required:
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Salary: £25,000pa and opportunity to earn up to £300 bonus per month.
Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months).
37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm).
28 days holidays (increasing to 31 days after 5 years).
Pension (5% employee and minimum 4% employer contributions).
Life Assurance (3 x annual salary).
Free medical, dental and optical healthcare cash plan.
Additional Benefits:
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.
Interested? Get in touch with David Colquhoun for a confidential chat about this exciting new role. HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.
If you are interested in this position please apply. Bonus payable after training is complete.
Customer Solutions Agent in Kilmarnock employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Agent in Kilmarnock
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. This will help you feel more confident when discussing your customer service experience and how you handle challenging situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Solutions Agent in Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent written and communication skills are key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any previous call centre or customer service experience you have – it’ll make you stand out!
Be Empathetic and Resilient: We want to see how you can show empathy while being resilient in challenging situations. Share examples in your application that demonstrate these qualities, as they’re crucial for a Customer Solutions Agent.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HRC Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Solutions Agent. Familiarise yourself with the company’s mission and values, especially their approach to customer service and debt collection. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy and Resilience
Since the role involves helping customers become debt-free, be prepared to discuss how you would handle sensitive situations. Think of examples from your past experiences where you demonstrated empathy and resilience, especially in challenging customer interactions. This will highlight your suitability for the role.
✨Practice Your Communication Skills
As excellent communication is key for this job, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you can convey complex information simply. This will help you feel more at ease during the actual interview.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or career progression opportunities. This shows that you’re proactive and serious about your future with the company.
