At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and continuous improvement.
- Company: Join a globally recognised financial services leader in Kilmarnock.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive work environment.
- Other info: Work in an award-winning, eco-friendly building with great career growth opportunities.
- Why this job: Make a real impact while advancing your management career in a thriving organisation.
- Qualifications: One year of managerial experience and strong leadership skills required.
The predicted salary is between 31000 - 43400 £ per year.
Team Manager in Kilmarnock
£31,000 Full Time Permanent
Hybrid Working: 3 days office / 2 days from home (Mon-Fri shifts range from 8 am to 6 pm)
I’m currently recruiting for a Team Manager to join a leading, globally recognised financial services organisation, based in Kilmarnock at the impressive Halo Enterprise & Innovation Centre. The company is publicly listed on Nasdaq and is a market leader in acquiring and managing non-performing loans. It plays a key role in helping customers resolve debt in a fair and responsible way, while delivering strong, sustainable returns for investors.
Over the past decade, the organisation has significantly expanded its UK presence, created hundreds of jobs and demonstrated a long-term commitment to growth, innovation and the local community across Kilmarnock and London. This is an exciting opportunity to join a successful, forward-thinking business operating from the award-winning HALO building — a net-zero, low-carbon regeneration development transforming the heart of Kilmarnock. It’s a fantastic environment that supports collaboration, wellbeing and high performance.
If you’re an experienced leader looking to take the next step in your management career within a thriving and supportive organisation, I’d love to hear from you.
Main Duties and Responsibilities:
- Monitor & manage a larger scale team of up to 16x FTE
- Managing workloads and resource to ensure that SLAs are maintained and that good customer outcomes are achieved
- Drive an ethos of continuous improvement with the team to ensure that call quality and efficiency targets are achieved
- Create and maintain a coaching culture where agent feedback is key and that all team members are accountable for their own and organisational objectives
- Communicating key changes to direct reports and peers through excellent verbal and written communication skills
- Overseeing team cross skilling across different workloads
- Building and maintaining team spirit through effective engagement
- Ensuring team and departmental compliance with Customer Services policies and procedures
- Liaising with vendors and clients during external audits and visits
- Communicating and liaising with external agencies
- Relationship Management
- Respond to all managerial direction and requests in a positive manner
- Work proactively with Training and Call Quality to ensure best practice adhered to
- Be accessible and approachable to all internal and external customers
- Adapt communication style to suit audience
- Be able to build effective relationships and influence key managers/stakeholders across the business
Experience/Qualifications:
- Minimum of one-year managerial experience preferred
- Experience of managing the daily running of a team within a fast-paced environment
- The ability to review the performance of employees, identifying training needs, making recommendations for improvement, and providing appropriate coaching/training daily
- Strong communication and leadership skills
- Ability to listen and lead team through effective engagement which will help drive performance
- The ability to manage internal/external relationships effectively, and influence key managers/stakeholders across the organisation
Please apply by sending your CV. If you require more information, please email David Colquhoun at dcolquhoun@hrcrecruitment.co.uk
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Customer Service Team Manager in Kilmarnock employer: HRC Recruitment
Join a leading financial services organisation in Kilmarnock, where you will thrive in a hybrid working environment that promotes collaboration and wellbeing. With a strong commitment to employee growth and a culture of continuous improvement, this publicly listed company offers a unique opportunity to make a meaningful impact while working from the award-winning HALO Enterprise & Innovation Centre. Experience a supportive atmosphere that values your leadership skills and fosters professional development in a rapidly expanding market leader.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Manager in Kilmarnock
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like HRC Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service Team Manager in Kilmarnock
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to HRC Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on HRC Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at HRC Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with HRC Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at HRC Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former HRC Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
