At a Glance
- Tasks: Help customers become debt-free through inbound and outbound calls.
- Company: Join one of the UK's largest buyers and collectors of unpaid loans.
- Benefits: Earn £25,000 plus bonuses, with hybrid working and great perks.
- Other info: Enjoy 28 days holiday, staff discounts, and a health and wellbeing programme.
- Why this job: Kickstart your career with best-in-class training and a supportive team.
- Qualifications: Excellent communication skills and previous customer service experience.
The predicted salary is between 25000 - 25000 £ per year.
Kilmarnock - Start date 9th March 2026. £25,000 plus monthly bonus. Fantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site.
Key Skills Required:
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Salary: £25,000pa and opportunity to earn up to £300 bonus per month.
Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months). 37.5 hours per week (Mon-Thu Shifts across 8am-8pm, Fri 9am-5pm & 1 in 3 Sat 8am-2pm). 28 days holidays (increasing to 31 days after 5 years). Pension (5% employee and minimum 4% employer contributions). Life Assurance (3 x annual salary). Free medical, dental and optical healthcare cash plan.
Additional Benefits:
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
Bonus payable after training is complete. All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.
Interested? Get in touch with David Colquhoun for a confidential chat about this exciting new role. HRC Recruitment is an equal opportunities employer, and all applications will be treated as such. If you are interested in this position please apply.
Customer Service Agent in Kilmarnock employer: HRC Recruitment
Join a dynamic and supportive team at one of the UK's leading buyers and collectors of unpaid loans, located in the innovative HALO Kilmarnock site. With a strong focus on employee development, you will benefit from comprehensive training, hybrid working options, and a range of perks including generous holiday allowances and health benefits. This is not just a job; it's a pathway to a rewarding career in a company that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Kilmarnock
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences that highlight your customer service abilities and resilience. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Agent in Kilmarnock
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We want to see how your background fits with the role of a Customer Service Agent, so don’t hold back on showcasing your call centre or customer service experience!
Show Off Your Communication Skills:Since excellent written communication is key for this role, take the time to proofread your application. We’re looking for clarity and professionalism, so make sure your writing reflects that. A well-structured application can really make you stand out!
Demonstrate Empathy and Resilience:In your application, share examples that show your ability to empathise with customers while remaining resilient. We want to know how you handle challenging situations, so don’t shy away from sharing those experiences!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Let’s get started on your journey with us!
How to prepare for a job interview at HRC Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Service Agent, communication is key. Practise answering common interview questions out loud, focusing on clarity and empathy. You might even want to role-play with a friend to get comfortable with handling different scenarios, especially those involving customer interactions.
✨Showcase Your Resilience
In this role, you'll need to demonstrate resilience while dealing with challenging situations. Prepare examples from your past experiences where you've successfully managed difficult conversations or maintained a positive attitude under pressure. This will highlight your suitability for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or growth opportunities within the company. This shows that you're not just looking for any job, but are genuinely interested in a long-term career with them.
