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- Tasks: Support customers through complex situations and provide empathetic solutions.
- Company: Join a global debt purchase and collection company in a top-notch office.
- Benefits: Enjoy a competitive salary, hybrid working, and recognition programmes.
- Why this job: Make a real difference to vulnerable customers while building your career.
- Qualifications: Strong communication skills and ability to manage multiple systems.
- Other info: Flexible hours with no evenings or weekends, plus great team culture.
The predicted salary is between 25000 - 25000 £ per year.
Customer Support Assistant (start date 20th April 2026) Kilmarnock
Salary £25,000 - Full-time permanent
Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends)
This is an exciting opportunity to work for a global debt purchase and collection company. You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock although the role does offer hybrid working with 2 days per week from home. This is a fantastic opportunity to work for a global company and really build a career and make a difference to vulnerable customers.
What your day looks like:
- Help customers who are experiencing complex personal circumstances
- Discuss, empathise, and encourage disclosure of information to allow you to help customers
- Communicating with customers and third parties via telephone, email, letter & live chat
- Work together with your team and share best practices to improve our service continually
What we expect from you:
- Deliver great conversations and customer outcomes – by phone and in writing
- Maintain consistently high standards of quality during customer interactions
- Know Your Customer – Take the right approach, not necessarily the normal approach
- Efficiently managing your caseload within agreed targets
- Comfortable using multiple systems and Microsoft packages
- Adhere to our values
The perks:
- Monthly/Quarterly recognition programme and incentives throughout the year
- Ability to earn annual bonus
- Hybrid/Flexible hours of work – Currently Monday to Friday - 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends)
If interested in this exciting opportunity, please hit apply or contact me at dcolquhoun@hrcrecruitment.co.uk for more information.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Customer Service Advisor in Kilmarnock employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Kilmarnock
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially how they support vulnerable customers. This will help you connect your experiences to what they care about.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers via phone, email, and live chat, try role-playing with a friend. This will help you feel more confident and ready to deliver those great conversations.
✨Tip Number 3
Show off your teamwork skills! Think of examples where you've worked well with others to improve service or solve problems. This is key for a role that values collaboration and sharing best practices.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in customer service.
We think you need these skills to ace Customer Service Advisor in Kilmarnock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in helping customers, especially those facing complex situations, as this is key to what we do at StudySmarter.
Showcase Your Communication Skills: Since you'll be communicating with customers via various channels, it's important to demonstrate your written and verbal communication skills. Use clear, concise language and provide examples of how you've successfully interacted with customers in the past.
Emphasise Teamwork: We value collaboration, so don’t forget to mention any experiences where you’ve worked effectively within a team. Share how you’ve contributed to improving service or shared best practices, as this aligns with our commitment to working together.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at HRC Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Empathy
As a Customer Service Advisor, empathy is key. Prepare for scenarios where you might need to demonstrate your ability to understand and relate to customers' complex situations. Think of examples from your past experiences where you successfully helped someone in a similar context.
✨Showcase Your Communication Skills
Since you'll be communicating with customers through various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or role-playing with a friend to refine your verbal and written communication skills.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.