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- Tasks: Help customers become debt-free through inbound and outbound calls.
- Company: Join one of the UK's largest buyers and collectors of unpaid loans.
- Benefits: Earn £26,000 plus up to £500 monthly bonus and enjoy hybrid working.
- Other info: Enjoy 28 days holiday, health benefits, and staff discounts.
- Why this job: Kickstart your career with best-in-class training and a supportive team.
- Qualifications: Excellent communication skills and previous customer service experience required.
The predicted salary is between 26000 - 26000 £ per year.
Customer Solutions Agent in Kilmarnock - Start date 8th June 2026. Salary: £26,000 plus a potential £500 monthly bonus.
Fantastic opportunity to join one of the UK's largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You'll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site.
Key Skills Required:
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months). 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm). 28 days holidays (increasing to 31 days after 5 years). Pension (5% employee and minimum 4% employer contributions). Life Assurance (3 x annual salary). Free medical, dental and optical healthcare cash plan.
Additional Benefits:
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
*Bonus payable after training is complete. All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.
Interested? Get in touch with David Colquhoun for a confidential chat about this exciting new role. HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.
If you are interested in this position please apply.
Customer Advisor in Kilmarnock employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Kilmarnock
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission can help you connect your experience to what they’re looking for. Plus, it shows you’re genuinely interested in being part of their team!
✨Tip Number 2
Practice your communication skills! Since this role involves handling calls, try role-playing with a friend or family member. This will help you feel more confident and prepared to show off your excellent communication skills during the interview.
✨Tip Number 3
Be ready to demonstrate your empathy and resilience. Think of examples from your past experiences where you’ve helped someone through a tough situation. This will highlight your ability to connect with customers and handle challenging conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Advisor in Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about helping customers, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can connect with people.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our team!
Highlight Relevant Experience: If you've got previous call centre or customer service experience, shout about it! Share specific examples of how you've helped customers in the past, as this will show us you're ready for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HRC Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Solutions Agent. Familiarise yourself with the company’s mission and values, especially their approach to helping customers become debt-free. This will show your genuine interest in the position.
✨Showcase Your Skills
Highlight your previous call centre or customer service experience during the interview. Be ready to share specific examples of how you've handled challenging situations, worked towards targets, and demonstrated empathy while remaining resilient.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and collections. This will help you articulate your thoughts clearly and boost your confidence for the real deal.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the training process, team dynamics, or growth opportunities within the company. It shows that you’re engaged and serious about the role.