At a Glance
- Tasks: Help customers become debt-free through inbound and outbound calls.
- Company: Join one of the UK's largest buyers and collectors of unpaid loans.
- Benefits: Earn £26,000 plus up to £500 monthly bonus and enjoy hybrid working.
- Other info: Enjoy 28 days holiday, health benefits, and staff discounts.
- Why this job: Receive top-notch training and build a long-term career in a supportive team.
- Qualifications: Excellent communication skills and previous customer service experience required.
The predicted salary is between 26000 - 26000 € per year.
Fantastic opportunity to join one of the UKs largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. Youll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site.
Key Skills Required
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Salary: £26,000pa and opportunity to earn up to £500 bonus per month*
Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
Hours: 37.5 hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm)
Benefits:
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
*Bonus payable after training is complete. All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.
Interested? Get in touch with David Colquhoun for a confidential chat about this exciting new role. HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.
If you are interested in this position please apply.
Locations
Customer Advisor in Kilmarnock, Scotland employer: HRC Recruitment
Join a leading multi-national company as a Customer Advisor in Kilmarnock, where you will benefit from a supportive work culture that prioritises employee growth and well-being. With competitive salaries, hybrid working options, and comprehensive benefits including a health cash plan and generous holiday allowance, this role offers a meaningful opportunity to make a difference in customers' lives while developing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Kilmarnock, Scotland
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor in Kilmarnock, Scotland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience match the Customer Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since excellent written communication is key for this position, take the time to proofread your application. We love clear and concise writing that reflects your personality and professionalism.
Highlight Relevant Experience:If you've got previous call centre or customer service experience, shout about it! We’re looking for team players who can show empathy and resilience, so make sure to include examples in your application.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at HRC Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Advisor, strong communication is key. Practise answering common interview questions out loud, focusing on clarity and empathy. You might even want to role-play with a friend to get comfortable with handling different scenarios, especially those involving customer interactions.
✨Showcase Your Resilience
In this role, you'll need to demonstrate resilience and the ability to handle challenging situations. Prepare examples from your past experiences where you've successfully navigated difficult conversations or maintained a positive attitude under pressure. This will highlight your suitability for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
