Insurance Claims Handler (Glasgow)

Claims Handler

Glasgow

Salary: £27,000 – £30,000

Do you have end-to-end claims handling experience?

If you’re interested in applying your skills within one of the world’s largest insurers, offering excellent employee benefits, we’d love to hear from you!

Preferred Experience:

Experience handling Marine, Aviation, Property, or Casualty Claims is a strong advantage. However, candidates with personal lines or other claims experience are also welcome to apply.

Key Responsibilities:

• Negotiate claim settlements involving policyholders, insurers, brokers, solicitors, and other stakeholders to achieve successful outcomes.
• Manage your own caseload efficiently to ensure timely, accurate settlements while controlling vendor expenses.
• Deliver outstanding service to both internal and external clients and stakeholders.
• Collaborate with the team to meet individual and collective goals.
• Coordinate with third-party service providers to maintain high claims service standards.
• Represent the company in internal and external meetings, including broker and client reviews, and potentially with London market representatives.
• Build and maintain strong client relationships by providing clear and timely communication.
• Support senior claims adjusters, managers, and underwriters with projects and ad-hoc tasks as needed.

Required Knowledge & Experience:

• Professional qualifications preferred (ACII or working towards).
• Proven experience in claims handling.
• Excellent customer service skills.
• Strong written and verbal communication abilities.

Benefits:

• Competitive salary and pension scheme.
• 25 days of annual leave, plus the option to purchase 5 additional days.
• Private medical cover, Employee Share Purchase Plan, Life Assurance.
• Subsidised gym membership and comprehensive learning & development programs.
• Employee resource groups include Gender Equality, Abilities & Wellbeing, Social Mobility, Parents & Carers, Pride, and Cultural Awareness.
• Networking, mentoring, and development opportunities.
• One day of annual charitable leave.
• Cycle to work scheme, active sports & social committee, and Employee Assistance Program.