HRC Recruitment is seeking a Complaints Team Leader in Glasgow on a 9‑month fixed‑term maternity cover. Hybrid schedule: 3 days in the office, 2 from home. Salary £35,750 per annum.
The role includes leading a team to meet quality standards, handling daily workflows, and ensuring confidentiality within a regulated environment. You will act as the main point of contact for operations queries, support SLAs, and work closely with the Team Manager to drive improvements and service delivery.
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Complaints Team Lead - Hybrid (Glasgow) employer: HRC Recruitment
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