At a Glance
- Tasks: Manage customer accounts and negotiate repayment plans while ensuring excellent service.
- Company: Leading motor finance company with a flexible and innovative approach.
- Benefits: Competitive salary, pension contributions, annual leave, and wellbeing initiatives.
- Other info: Great career progression opportunities in a dynamic work environment.
- Why this job: Join a supportive team and make a real difference in customers' financial journeys.
- Qualifications: Strong communication skills and a results-driven mindset.
The predicted salary is between 26000 - 26000 € per year.
Location: Glasgow
Salary: £26,000
Hours: 35hrs per week
Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender. They use a mix of technology and financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.
They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.
They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamwork are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress in their career and put their excellent customer service and communication skills to good use.
What does the day-to-day look like?
- Manage and control arrears cases to bring the customers' agreement up to date whilst ensuring good customer outcomes.
- Handle inbound and outbound customer calls updating records accurately after each call.
- Undertake letter, email and text correspondence with customers ensuring accurate records are maintained.
- Ensure performance levels are maintained in line with expectations.
- Ensure account management is followed on each agreement worked including the updating of all relevant customer details and the recording of contact content.
- Follow all compliance procedures in respect of activity undertaken.
- Accurately complete affordability assessments where appropriate and make decisions to ensure any agreed outcome is affordable and sustainable.
- Advise and negotiate with customers on suitable, affordable and sustainable repayment plans to drive the best possible customer outcome.
- Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.
- Adhere to, and display, the company values and ensure company brand name is protected by vigilance and compliance to company policies.
What shifts would I be working?
Full time - 35hrs per week covering the operational hours.
In return, our client offers an excellent benefits package including:
- 15% contributory pension
- Discretionary annual bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
- And many more.
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Interested? Get in touch with David Colquhoun at or 0131 357 5133 for a confidential chat about this exciting new Collections role.
Collection Agent in Glasgow employer: HRC Recruitment
Our client, a leading motor finance company based in Glasgow, is an exceptional employer that fosters a culture of flexibility, teamwork, and transparency. With a strong commitment to employee development and a Trustpilot score of 4.7, they offer a supportive environment where your career can thrive alongside excellent benefits such as a 15% contributory pension and 33 days of annual leave. Join a dynamic team that values innovative approaches to car finance and prioritises positive customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Collection Agent in Glasgow
✨Tip Number 1
Get to know the company culture before your interview. They value being solutions-focused and adaptable, so think of examples from your past that showcase these traits. This will help you connect with them on a personal level.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident when negotiating repayment plans during the actual calls.
✨Tip Number 3
Don’t forget to highlight your results-driven mindset. Prepare specific examples of how you've achieved positive outcomes in previous roles. This will show them you're the right fit for their team-oriented environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining their fantastic team.
We think you need these skills to ace Collection Agent in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Collection Agent role. Highlight your customer service experience and any relevant achievements to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join our team and how your values align with ours. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at HRC Recruitment
✨Know the Company Culture
Before your interview, take some time to research the company's values and culture. Since they pride themselves on being solutions-focused, transparent, and adaptable, think about how your own experiences align with these values. Be ready to share examples that demonstrate your ability to work in a team and adapt to changing situations.
✨Showcase Your Communication Skills
As a Collection Agent, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, focus on how you can build rapport with customers over the phone. Consider role-playing common scenarios to prepare for questions about handling difficult conversations or negotiating repayment plans.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, be prepared to discuss how you would handle sensitive information and adhere to company policies. Brush up on relevant regulations and think about how you can ensure customer outcomes while maintaining compliance. This will show that you understand the responsibilities that come with the position.
✨Demonstrate Results-Driven Mindset
The job description highlights the need for a results-driven individual. Think of specific examples from your past work where you achieved positive outcomes, especially in challenging situations. Be ready to discuss how you measure success and what strategies you use to meet performance expectations.
