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For Companies At a Glance
- Tasks: Manage and resolve customer complaints in German and English, ensuring top-notch service.
- Company: Join a world leader in insurance with a commitment to excellence and customer care.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Fluent in German and English, with strong communication and problem-solving skills.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
The predicted salary is between 21600 - 32400 £ per year.
About Chubb
My client is a world leader in insurance, operating in 54 countries and territories. They provide a wide range of insurance products and services to individuals and businesses, backed by exceptional financial strength and customer service. They are committed to excellence, integrity, and putting our customers first.
The Role
We are currently seeking a German-speaking Complaints Handler to join our Customer Experience team. In this role, you will manage and resolve customer complaints from German-speaking markets, ensuring all cases are handled fairly, efficiently, and in line with regulatory and company standards. This is an excellent opportunity for a customer-focused professional with strong communication skills and a passion for delivering high-quality service.
Key Responsibilities
- Handle and resolve customer complaints in German and English, via phone, email, and written correspondence.
- Investigate complaints thoroughly, gathering all relevant information and documentation.
- Provide clear, fair, and timely responses in line with regulatory requirements and internal procedures.
- Maintain accurate and detailed case records.
- Identify trends and root causes to help improve processes and customer outcomes.
- Work collaboratively with internal departments to ensure effective complaint resolution.
German Complaint Handler employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Complaint Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Chubb. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to complaint handling. We should also think about specific examples from our past experiences that showcase our problem-solving skills and customer service excellence.
✨Tip Number 3
Show off our language skills! Since this role requires German, let’s make sure we’re comfortable switching between languages during the interview. It’ll demonstrate our fluency and confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace German Complaint Handler
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about handling complaints in German, make sure to highlight your language proficiency in your application. We want to see how well you can communicate in both German and English, so don’t hold back!
Tailor Your Experience: When writing your application, focus on your previous experience with customer service and complaint handling. We love seeing examples of how you've resolved issues in the past, so share those stories that showcase your skills!
Be Clear and Concise: In your written application, clarity is key! We appreciate straightforward communication, so keep your sentences clear and to the point. Avoid jargon and make it easy for us to understand your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at HRC Recruitment
✨Brush Up on Your Language Skills
Since the role requires handling complaints in both German and English, make sure you're comfortable switching between the two languages. Practise common phrases and responses you might use during the interview to demonstrate your fluency.
✨Know the Company Inside Out
Research Chubb thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company and its commitment to excellence.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific complaint scenarios. Think of examples from your past experience where you resolved issues successfully. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Problem-Solving Skills
Highlight your ability to investigate complaints and identify root causes. Be ready to discuss how you've improved processes in previous roles. This will demonstrate your proactive approach and commitment to enhancing customer outcomes.
