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For Companies At a Glance
- Tasks: Drive contact strategy and enhance dialler performance across SMS, email, and voice.
- Company: Join a forward-thinking organisation focused on operational efficiency and customer support.
- Benefits: Enjoy a competitive salary, annual performance bonus, and a generous pension contribution.
- Why this job: Be at the heart of campaign delivery and make a real impact in a dynamic environment.
- Qualifications: Experience with dialler platforms and multichannel campaigns is essential; strong analytical skills required.
- Other info: Work collaboratively with various departments and ensure compliance with regulatory requirements.
The predicted salary is between 30000 - 40000 £ per year.
Dialler Specialist
Finnieston
Salary – £36,000 – £40,000
My client is seeking a talented Dialler Specialist to drive excellence in contact strategy across multiple communication channels. You’ll be at the heart of campaign delivery—working collaboratively across departments to enhance dialler performance, support customers, and increase operational efficiency. This is a fantastic opportunity to contribute to both strategy and delivery in a forward-thinking organisation.
Key Responsibilities
- Design, implement and manage outbound campaigns across SMS, email and voice to support customer self-cure and inbound contact.
- Develop IVR strategies and manage dynamic call routing to align inbound contact with agent skill sets.
- Collaborate with Risk Analytics and Business Intelligence to shape data-driven contact strategies.
- Maintain and roll out analyst apps, scripts, and outcome tracking.
- Engage with Compliance to ensure full adherence across all communication channels.
- Produce custom analysis and reporting to monitor and optimise dialler efficiency.
- Partner with IT and third-party providers to deliver new strategy and technology solutions.
- Ensure alignment with OFCOM and FCA regulatory requirements.
Experience
- Experience with contact centre dialler platforms, ideally Mitel and Noetica or similar.
- Background in managing multichannel campaigns within fast-paced environments.
- Familiarity with OFCOM and FCA guidelines.
- Problem-solving aptitude and confident data interpretation.
- Strong presentation, communication, and analytical skills.
- Technical understanding of Microsoft T-SQL and high PC literacy.
You’ll be rewarded with a competitive benefits package, including:
- Annual performance bonus
- 15% pension contribution (10% employer-funded)
- Private medical insurance
Dialler Specialist employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Specialist
✨Tip Number 1
Familiarise yourself with the specific dialler platforms mentioned in the job description, such as Mitel and Noetica. Having hands-on experience or even a solid understanding of these systems can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of OFCOM and FCA guidelines. Being well-versed in these regulations will demonstrate your commitment to compliance and your ability to navigate the complexities of the role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've optimised dialler performance or improved campaign strategies in previous roles. This will highlight your practical experience and analytical mindset.
✨Tip Number 4
Network with professionals in the contact centre industry, especially those who have experience with multichannel campaigns. Engaging with others can provide insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace Dialler Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with contact centre dialler platforms and multichannel campaigns. Use specific examples that demonstrate your problem-solving skills and familiarity with OFCOM and FCA guidelines.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Dialler Specialist role. Discuss how your background aligns with the key responsibilities, such as designing outbound campaigns and collaborating with analytics teams.
Showcase Technical Skills: Emphasise your technical understanding of Microsoft T-SQL and any experience with dialler platforms like Mitel or Noetica. Providing concrete examples of how you've used these skills in previous roles can set you apart.
Highlight Communication Abilities: Since strong presentation and communication skills are essential for this role, include instances where you've successfully communicated complex data or strategies to diverse audiences. This will demonstrate your capability to engage with various stakeholders.
How to prepare for a job interview at HRC Recruitment
✨Know Your Dialler Platforms
Make sure you have a solid understanding of the dialler platforms mentioned in the job description, such as Mitel and Noetica. Be prepared to discuss your experience with these systems and how you've used them to manage multichannel campaigns effectively.
✨Showcase Your Analytical Skills
Since the role involves data-driven contact strategies, be ready to demonstrate your analytical skills. Bring examples of how you've used data to optimise dialler performance or improve campaign outcomes in previous roles.
✨Understand Compliance Requirements
Familiarise yourself with OFCOM and FCA guidelines, as compliance is crucial in this role. Be prepared to discuss how you've ensured adherence to regulations in past positions and how you would approach compliance in this new role.
✨Collaborative Mindset
This position requires collaboration across various departments. Think of examples where you've successfully worked with teams, such as IT or Risk Analytics, to achieve common goals. Highlight your communication skills and ability to work well with others.
