At a Glance
- Tasks: Help customers become debt-free through inbound and outbound calls.
- Company: Join one of the UK’s largest buyers and collectors of unpaid loans.
- Benefits: Earn £26,000 plus up to £500 monthly bonus and enjoy hybrid working.
- Other info: Receive best-in-class training and work in an award-winning low carbon site.
- Why this job: Develop a long-term career with a multi-national company in a supportive environment.
- Qualifications: Excellent communication skills and previous customer service experience required.
The predicted salary is between 26000 - 26000 € per year.
Fantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award-winning’ and ‘low carbon’ HALO Kilmarnock site.
Key Skills Required:
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Salary: £26,000pa and opportunity to earn up to £500 bonus per month*
Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm)
Debt Collector employer: HRC Recruitment
Join a dynamic and supportive team at one of the UK’s leading debt collection agencies, where you will receive comprehensive training and ongoing development opportunities to help you thrive in your role as a Customer Solutions Agent. Our Kilmarnock location boasts an award-winning, low carbon environment that fosters collaboration and innovation, while offering a competitive salary and the flexibility of hybrid working. With a strong emphasis on employee well-being and career progression, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Collector
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they handle customer solutions. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, it’s crucial to sound confident and empathetic. Try role-playing with a friend or family member to get comfortable with common scenarios you might face as a Collections Agent.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Debt Collector
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Debt Collector role. Highlight any previous customer service or call centre experience, and don’t forget to showcase your excellent written communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers become debt-free. Share any relevant experiences that demonstrate your empathy and resilience, as these are key traits we’re looking for.
Showcase Your Team Spirit:We love team players! In your application, mention any experiences where you’ve worked collaboratively with others. This could be in a previous job or even during group projects at school. It’s all about showing us you can fit into our Collections team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at HRC Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent. Familiarise yourself with the company’s mission and values, especially their approach to customer service and debt collection. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and handling difficult situations. Think about your previous experiences in call centres or customer service roles and prepare examples that highlight your skills, such as empathy and resilience. This will help you articulate your thoughts clearly during the interview.
✨Show Your Team Spirit
Since teamwork is key in this role, be ready to discuss how you've worked effectively in a team before. Share specific examples where you collaborated with others to achieve a goal or resolve a customer issue. This will demonstrate that you can contribute positively to the Collections team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the training process, team dynamics, or career progression within the company. This shows that you’re not only interested in the job but also in growing with the company, which is a big plus for employers.
