At a Glance
- Tasks: Deliver top-notch customer service and manage payment processing efficiently.
- Company: Join a dynamic team focused on providing an exceptional customer experience.
- Benefits: Enjoy a competitive salary, generous leave, and a contributory pension.
- Other info: Hybrid working model with a focus on wellbeing initiatives.
- Why this job: Be part of a supportive environment with opportunities for personal growth.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 26000 - 26000 £ per year.
We have an exciting opportunity for a Customer Support Advisor within the Postings team. Reporting to the Customer Support Team Leader, the Customer Support Advisor will play a key role in delivering a best-in-class customer experience throughout the customer journey.
Your key responsibilities include:
- Undertake customer service payment processing activities, delivered against agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Managing the daily control and reconciliation of unallocated payments, ensuring cash postings and refunds are accurately to customer accounts within agreed timescales.
- Delivering excellent customer service by taking ownership of payment-related queries and resolving issues efficiently and effectively.
- Handling daily customer payment activities and allocating payments via the customer management system.
- Maintaining control of Experian records in relation to keeper changes.
- Managing personal daily, weekly and monthly workloads to ensure an efficient and effective service, including meeting month-end posting requirements.
In return our client offers a competitive benefits package including:
- Competitive salary
- 15% contributory pension
- Discretionary bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.
Interested? Get in touch with David Colquhoun for a confidential chat about this exciting new Complaint role. HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Customer Service Administrator employer: HRC Recruitment
As a Customer Service Administrator, you will thrive in a supportive and dynamic work environment that prioritises employee wellbeing and professional growth. With a competitive salary, generous annual leave, and a hybrid working model, our company fosters a culture of excellence and collaboration, ensuring you have the tools and opportunities to succeed in your role. Join us to be part of a team that values your contributions and is committed to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to build your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled customer queries or resolved issues in the past. This will help demonstrate your ability to deliver that best-in-class customer experience they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight relevant experience, especially in payment processing and customer service, to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter should tell us why you want to join our team and how your skills align with the job description. Be genuine and let your personality shine through!
Showcase Your Customer Service Skills:In your application, emphasise your ability to handle payment-related queries and resolve issues efficiently. We love candidates who can demonstrate their commitment to delivering excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at HRC Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially payment processing and handling queries. Be ready to discuss how you’ve resolved issues in the past and what strategies you use to ensure a smooth customer experience.
✨Familiarise Yourself with KPIs and SLAs
Understand the Key Performance Indicators and Service Level Agreements relevant to the role. Prepare examples of how you've met or exceeded these metrics in previous positions, as this will show your potential employer that you’re results-driven.
✨Demonstrate Ownership and Problem-Solving Skills
During the interview, highlight instances where you took ownership of a customer issue and resolved it effectively. This is crucial for a Customer Service Administrator, so think of specific examples that showcase your ability to manage and resolve payment-related queries.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the team dynamics, the tools used for managing customer accounts, and the company’s approach to customer service. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
