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- Tasks: Join our team as a Customer Solution Specialist, handling calls to help customers become debt-free.
- Company: Be part of one of the UK's largest buyers and collectors of unpaid loans.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and 28 days holiday plus more perks.
- Why this job: Gain best-in-class training and develop a long-term career in a supportive, award-winning environment.
- Qualifications: Excellent communication skills and previous customer service experience are essential.
- Other info: Background checks required; apply for a confidential chat about this exciting role.
The predicted salary is between 25000 - 25000 £ per year.
Kilmarnock £25,000 plus monthly bonus. Fantastic opportunity to join one of the UK's largest buyers and collectors of unpaid loans and other forms of credit.
As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You'll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our 'award-winning' and 'low carbon' HALO Kilmarnock site.
Key Skills required:
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Salary: £25,000pa and opportunity to earn up to £300 bonus per month*
Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months).
37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm).
28 days holidays (increasing to 31 days after 5 years).
Pension (5% employee and minimum 4% employer contributions).
Life Assurance (3 x annual salary).
Free medical, dental and optical healthcare cash plan.
Additional Benefits:
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.
Interested? Get in touch with David Colquhoun for a confidential chat about this exciting new role.
HRC Recruitment is an equal opportunities employer, and all applications will be treated as such. If you are interested in this position please apply.
*Bonus payable after training is complete.
Customer Representative employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative
✨Tip Number 1
Familiarise yourself with the collections process and common customer concerns. Understanding the challenges customers face can help you demonstrate empathy during your interactions, which is crucial for this role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will help you become more comfortable handling various scenarios and improve your ability to work towards targets effectively.
✨Tip Number 3
Research the company’s values and culture. Being able to align your personal values with those of the company can make a strong impression during any discussions you have with potential employers.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the company, and may even offer tips on how to stand out as a candidate.
We think you need these skills to ace Customer Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as communication and empathy. Use specific examples to demonstrate how you've successfully handled customer interactions in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to work towards targets. Mention your previous call centre experience and how it has prepared you for this role.
Highlight Key Skills: In your application, emphasise your excellent written and communication skills, as well as your resilience and teamwork abilities. These are crucial for the Customer Representative position.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HRC Recruitment
✨Showcase Your Communication Skills
As a Customer Representative, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to handle customer interactions effectively.
✨Demonstrate Empathy and Resilience
The role requires showing empathy while being resilient. Prepare examples from your past experiences where you successfully managed difficult conversations or situations with customers, highlighting your ability to remain calm and supportive.
✨Familiarise Yourself with the Company
Research the company’s values and mission, especially their focus on helping customers become debt-free. This knowledge will help you align your answers with their goals and show that you are genuinely interested in the role.
✨Prepare for Target-Driven Questions
Since the position involves working towards targets, be ready to discuss how you have met or exceeded targets in previous roles. Use specific examples to illustrate your ability to work under pressure and achieve results.
