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- Tasks: Manage customer arrears and ensure positive outcomes through effective communication.
- Company: Join a leading UK motor finance company known for its innovative approach and strong team culture.
- Benefits: Enjoy a competitive salary, generous leave, pension contributions, and wellbeing initiatives.
- Why this job: Be part of a solutions-focused team with a high Trustpilot score and opportunities for career growth.
- Qualifications: Strong customer service skills and a results-driven mindset are essential.
- Other info: Background checks will be conducted for all successful candidates.
The predicted salary is between 19200 - 28800 £ per year.
Location: Glasgow
Salary: £24,000
Hours: 35hrs per week
Are you a Payment Support Agent ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender. They use a mix of technology and financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.
They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs. They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamwork are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress in their career and put their excellent customer service and communication skills to good use.
What does the day-to-day look like?
- Manage and control arrears cases to bring the customers' agreement up to date whilst ensuring good customer outcomes.
- Handle inbound and outbound customer calls updating records accurately after each call.
- Undertake letter, email and text correspondence with customers ensuring accurate records are maintained.
- Ensure performance levels are maintained in line with expectations.
- Ensure account management is followed on each agreement worked including the updating of all relevant customer details and the recording of contact content.
- Follow all compliance procedures in respect of activity undertaken.
- Accurately complete affordability assessments where appropriate and make decisions to ensure any agreed outcome is affordable and sustainable.
- Advise and negotiate with customers on suitable, affordable and sustainable repayment plans to drive the best possible customer outcome.
- Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.
- Adhere to, and display, the company values and ensure company brand name is protected by vigilance and compliance to company policies.
What shifts would I be working? Full time - 35hrs per week covering the operational hours.
In return, our client offers an excellent benefits package including:
- Competitive salary
- 15% contributory pension
- Discretionary bonus (pro rata)
- 33 days annual leave (pro rata)
- Life Assurance (x4)
- Wellbeing initiatives
- And many more.
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.
Interested? Get in touch with David Colquhoun at or 0131 357 5133 for a confidential chat about this exciting new Collections role.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Collection Agent in Glasgow employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection Agent in Glasgow
✨Tip Number 1
Familiarise yourself with the motor finance industry and the specific challenges it faces. Understanding the nuances of car finance will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a lot of customer interaction, being able to convey information clearly and build rapport quickly will set you apart from other candidates.
✨Tip Number 3
Research the company culture and values thoroughly. Be prepared to discuss how your personal values align with theirs, particularly around being solutions-focused and adaptable, as this will show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the interview process and what the company truly values in its employees, giving you an edge when applying through our website.
We think you need these skills to ace Collection Agent in Glasgow
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the Collection Agent position to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or collections. Use specific examples that demonstrate your ability to manage arrears cases and communicate effectively with customers.
Showcase Your Skills: Make sure to highlight your communication skills and ability to build rapport with customers. Mention any relevant training or certifications that showcase your expertise in negotiation and compliance procedures.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the company’s values and culture. Mention how you align with their solutions-focused and adaptable approach to car finance.
How to prepare for a job interview at HRC Recruitment
✨Understand the Company Culture
Before your interview, take some time to research the company's values and culture. They pride themselves on being solutions-focused, transparent, adaptable, and team-oriented. Showing that you align with these values can make a strong impression.
✨Demonstrate Your Communication Skills
As a Collection Agent, you'll need excellent communication skills. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will showcase your ability to build rapport and negotiate positive outcomes.
✨Prepare for Compliance Questions
Since the role involves adhering to compliance procedures, be ready to discuss your understanding of compliance in financial services. Think of examples where you've followed regulations or policies in previous roles to ensure good customer outcomes.
✨Showcase Your Problem-Solving Abilities
The company values adaptability and responsiveness. Be prepared to discuss specific instances where you've successfully resolved issues or adapted to changing circumstances. This will highlight your results-driven approach and ability to handle arrears cases effectively.
