At a Glance
- Tasks: Manage customer accounts and negotiate repayment plans to ensure positive outcomes.
- Company: Leading motor finance company with a flexible and innovative approach.
- Benefits: Competitive salary, generous leave, pension contributions, and wellbeing initiatives.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer finance solutions.
- Qualifications: Strong communication skills and a results-driven mindset.
Location: Glasgow
Salary: £26,000
Hours: 35hrs per week
Are you a Payment Support Agent ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology and financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer. They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs. They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamwork are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress in their career and put their excellent customer service and communication skills to good use.
What does the day-to-day look like?
- Manage and control arrears cases to bring the customer’s agreement up to date whilst ensuring good customer outcomes.
- Handle inbound and outbound customer calls updating records accurately after each call.
- Undertake letter, email and text correspondence with customers ensuring accurate records are maintained.
- Ensure performance levels are maintained in line with expectations.
- Ensure account management is followed on each agreement worked including the updating of all relevant customer details and the recording of contact content.
- Follow all compliance procedures in respect of activity undertaken.
- Accurately complete affordability assessments where appropriate and make decisions to ensure any agreed outcome is affordable and sustainable.
- Advise and negotiate with customers on suitable, affordable and sustainable repayment plans to drive the best possible customer outcome.
- Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.
- Adhere to, and display, the company values and ensure company brand name is protected by vigilance and compliance to company policies.
What shifts would I be working?
- Full time - 35hrs per week covering the operational hours.
In return, our client offers an excellent benefits package including:
- 15% contributory pension
- Discretionary annual bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
- And many more.
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks. HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Collection Agent employer: HRC Recruitment
Join a forward-thinking motor finance company in Glasgow that prioritises employee development and a supportive work culture. With a strong focus on teamwork, transparency, and adaptability, this employer offers a competitive salary, generous benefits including a 15% contributory pension and 33 days of annual leave, and a commitment to your professional growth. Experience a rewarding career where your contributions are valued and recognised, all while being part of a company with an impressive Trustpilot score of 4.7.
StudySmarter Expert Advice🤫
We think this is how you could land Collection Agent
✨Tip Number 1
Get to know the company culture before your interview. Research their values and think about how your own experiences align with being solutions-focused, transparent, and adaptable. This will help you stand out as a candidate who truly fits in.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident when negotiating repayment plans or handling customer queries.
✨Tip Number 3
Don’t forget to showcase your results-driven mindset. Prepare examples from your past experiences where you’ve successfully managed cases or improved customer outcomes. Numbers speak volumes, so if you can quantify your achievements, even better!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the team. Let’s get you that Collection Agent role!
We think you need these skills to ace Collection Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Collection Agent role. Highlight your customer service experience and any relevant financial acumen to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your values align with our company culture. We love seeing genuine enthusiasm!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at HRC Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their approach to car finance and how they differentiate themselves in the market. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you successfully managed customer interactions. Think about times when you resolved issues or negotiated outcomes that benefited both the customer and the company.
✨Practice Your Communication Style
Given the importance of a strong telephone manner in this role, practice speaking clearly and confidently. You might even want to do mock calls with a friend to get comfortable with negotiating and building rapport over the phone.
✨Prepare for Compliance Questions
As compliance is crucial in this position, be ready to discuss how you would handle sensitive information and adhere to company policies. Familiarise yourself with common compliance procedures in the finance sector to demonstrate your understanding and commitment to following them.
