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For Companies At a Glance
- Tasks: Lead and inspire a Customer Service team to deliver top-notch service.
- Company: Join a company transforming broadband access in rural communities.
- Benefits: Enjoy 31 days holiday, gym discounts, private healthcare, and career coaching.
- Why this job: Be part of a mission-driven team making a real social impact.
- Qualifications: Experience in team management and customer service is essential.
- Other info: Work Monday to Friday with a rotational shift pattern.
The predicted salary is between 28000 - 42000 £ per year.
Contact Centre Manager
Location: Berwick Upon Tweed
Salary: £35,000
Working Pattern: 37.5 hrs per week, Monday to Friday 0800 2000 and Saturday 0900 1700, on a rotational shift pattern
Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support, and career coaching
About the Role
My client is on an exciting journey to revolutionise broadband cap…
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Call Centre Manager employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer service and contact centre management. Understanding the current best practices will help you demonstrate your knowledge during interviews and show that you're ready to lead a team effectively.
✨Tip Number 2
Highlight your experience with CRM tools and complaint management systems. Be prepared to discuss specific examples of how you've used these tools to improve customer interactions and resolve issues efficiently.
✨Tip Number 3
Prepare to showcase your team development skills. Think of instances where you've successfully coached or trained team members, and be ready to explain how your approach led to improved performance metrics.
✨Tip Number 4
Research the company’s mission and values, especially their focus on connecting rural communities. Being able to align your personal values with theirs will make a strong impression and show your commitment to their goals.
We think you need these skills to ace Call Centre Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Call Centre Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in team management within a customer service or contact centre environment. Provide specific examples of how you've improved KPIs or trained team members.
Showcase Your Skills: Make sure to highlight your skills in process design, CRM tools, and complaint management systems. Mention any relevant training or certifications that demonstrate your capability in these areas.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for exceptional customer service. Explain why you are excited about the opportunity to lead a team in this innovative company.
How to prepare for a job interview at HRC Recruitment
✨Showcase Your Leadership Skills
As a Call Centre Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully coached and trained team members in the past, focusing on specific KPIs like NPS and First Call Resolution.
✨Highlight Your Process Improvement Experience
Discuss your background in process design and improvement. Be ready to share instances where you've implemented changes that enhanced efficiency and customer satisfaction, as this aligns with the company's goal of streamlining customer interactions.
✨Prepare for Scenario-Based Questions
Expect questions about handling complex customer queries and complaints. Think of real-life scenarios where you resolved difficult situations, showcasing your problem-solving skills and ability to maintain customer satisfaction.
✨Demonstrate Data-Driven Decision Making
Since the role involves monitoring and analyzing performance metrics, be prepared to discuss how you've used data to drive team performance. Bring examples of reports or insights you've presented that led to actionable improvements.
